Admin & Clerical Staff Bank

Guy's and St Thomas' NHS Foundation Trust

Information:

This job is now closed

Job summary

We are looking for enthusiastic bank administrators to work within our various areas including Guys, St Thomas, Evelina and Community Services - Lambeth and Southwark. You will be working closely with multidisciplinary team to ensure patient safety, provide excellent customer service whilst working in a busy environment.

Being on the Trust bank means you will be open to a wide range of roles duties may include;

  • Booking patient follow ups/Referrals
  • Preparing clinics and booking tests/appointments
  • Reception - answering telephone, patients queries and being first point of contact
  • General office administration - scanning, filing, posts

Due to the nature of the services some of the roles may be non-patient/patient facing and will be expected to work 37.5hrs per week/rota based and some may include working on weekends and out of office hours.

Being part of our bank opens you to a wide range of experience, training and some of bank staff go on to be our permanent staff.

As part of the recruitment process if successful at shortlisting stage you will undertake an assessment further information to be provided.

Please note depending on the application volume this vacancy may close early.

Closing date; 14th August 2023-Midnight

Main duties of the job

The duties and responsibilities listed on the Job Description and Persons Specification are representative of the role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

About us

Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand andreflect these values throughout your employment with the Trust.

The post holder will:

  1. Put patients first
  2. Take pride in what they do
  3. Respect others
  4. Strive to be the best
  5. Act with integrity

Ourvalues and behaviours frameworkdescribes what it means for every one of us in the Trust to put our values into action.The framework can be found on our Trust careers pages and Intranet.

Detailed job description and main responsibilities

  • Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
  • Undertake any general administrative responsibilities
  • Participate in department and self-development as appropriate to departmental changes.

Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department

Date posted

04 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£11.05 to £15.64 an hour Bank - varied

Contract

Bank

Working pattern

Flexible working

Reference number

196-BANK0096

Job locations

Cross-Site

London

SE1 4YB


Job description

Job responsibilities

  • Booking patient follow ups/Referrals
  • Preparing clinics and booking tests/appointments
  • Reception - answering telephone, patients queries and being first point of contact
  • General office administration scanning, filing, posts

Please refer to the Job Description and Person Specification for further details.

Job description

Job responsibilities

  • Booking patient follow ups/Referrals
  • Preparing clinics and booking tests/appointments
  • Reception - answering telephone, patients queries and being first point of contact
  • General office administration scanning, filing, posts

Please refer to the Job Description and Person Specification for further details.

Person Specification

Qualifications

Essential

  • NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. experience in administrative roles

Experience

Essential

  • Experience working in a customer service setting

Skills

Essential

  • Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
  • Excellent organisational skills and attention to detail
  • Ability to handle confidential and sensitive information appropriately
  • Ability to work as part of a team as well as using own initiative
Person Specification

Qualifications

Essential

  • NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. experience in administrative roles

Experience

Essential

  • Experience working in a customer service setting

Skills

Essential

  • Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
  • Excellent organisational skills and attention to detail
  • Ability to handle confidential and sensitive information appropriately
  • Ability to work as part of a team as well as using own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Cross-Site

London

SE1 4YB


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)


Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Cross-Site

London

SE1 4YB


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)


For questions about the job, contact:

Join Our Bank

Join Our Bank

joinourbank@gstt.nhs.uk

02071881700

Date posted

04 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£11.05 to £15.64 an hour Bank - varied

Contract

Bank

Working pattern

Flexible working

Reference number

196-BANK0096

Job locations

Cross-Site

London

SE1 4YB


Supporting documents

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