Job summary
This post will include 2 fixed term contracts (1 x 10 months and 1 x 12 months).
Outpatient Pathway Coordinators will be responsible for the operational support across these departments ensuring that the patient pathway through the outpatient service is streamlined administratively and unhindered to enable referral to treatment (RTT) targets to be achieved.
The Outpatient Pathway Coordinator will be for responsible for ensuring that data quality standards are met as part of referral management and for every outpatient episode in all Trust systems.
The post holder will be required to promote and adhere to best practice in accordance with the Trust's Patient Access Policy and utilise all relevant Trust Policies related to the fulfilment of the Outpatient Pathway Coordinator post to ensure competency in all aspects of the role.
Main duties of the job
To be responsible for management of the patient pathway from the initial appointment, to ensuring that each patient has the relevant follow-up care booked in coordination with pre-booked tests within internal milestones to achieve national targets
To be responsible for supporting the planning and preparing of clinics in advance to ensure the efficient running daily and deliver excellent patient experience.
To ensure that patients are provided the earliest reasonable offer date providing 3 clear weeks' notice of their appointment and tests (imaging, exercise test etc) are coordinated ahead of their consultation.
To ensure that patients are communicated with after a did not attend (DNA) to ascertain reasons to support the clinical decision to complete routine discharge or rebook clinically urgent pathways.
To be a point of contact for patients, carers, relatives, and other health care professionals where pathway concerns are raised and require resolution.
To provide a friendly, informative service to all patients and their relatives ensuring pathways are not
adversely affected and providing resolution where challenges arise.
To support data quality audits and analyse adherence to local SLA's and key.
The post holder will work with the Outpatient Administrative Coordinator in all aspects of improving outpatient flows and pathways.
About us
Royal Brompton & Harefield NHS Foundation Trust (part of Guys and St Thomas' NHS Foundation Trust)is the largest heart and lung centre in the UK and among the largest in Europe. We are a partnership of two specialist hospitals which are known throughout the world for our expertise, standard of care and research success.
We're looking to add to our team. An opportunity has arisen in Outpatient Services for an Outpatient Pathway Coordinator (Band 4). The ideal candidate will possess a keen analytical eye for detail, accustomed to delivering a high standard in productivity, efficiency, organisation, communication (written and oral) and excellent computer skills. Working in a patient centred service it is an expectation that candidates have the necessary attributes to deliver a positive patient experience.
If you can confidently articulate your transferable skills, knowledge, experience, along with supporting attributes please consider submitting an application. An emphasis is placed on having a firm understanding of delivering service level agreements (SLA) that support national targets (18-week referral to treatment targets) within an outpatient setting.
Should you require any further information regarding this post please contactDaniel Jebakumarvia email onD.Jebakumar@Rbht.Nhs.Ukor telephone on 0330128 8121 ext.88344
Please note that there may be skills functional tests ahead of the interview.
Job description
Job responsibilities
To be responsible for ensuring that electronic outcome lists have been completed by clinical teams and are processed for the entire patient list at the end of the clinic session in Trust systems Ensuring all necessary actions having been taken (e.g. procedures coded, follow-ups and diagnostics coordinated and pre-booked, TCI forms with priority level processed).
To supervise the Outpatient Administrators and ensure that the designated areas have sufficient staff resource to maintain delivery of an excellent patient experience particularly during peak service periods and staff annual leave.
Communicate with staff and external agencies professionally and sympathetically always maintaining patient confidentiality when.
Communicate clinic session changes to all outpatient teams when accommodating clinical leave (annual/study other) and providing outcomes to Outpatient Administrative Coordinators.
To work closely with the other Outpatient Administrative Coordinators to ensure shared working and cross cover during periods of annual leave
Support the personal and professional development of staff through the Trusts Performance Management and Staff Development Programme, ensuring the education, training, and development of staff as appropriate.
Maintenance of computerised Patient Administration System by inputting up to date information received from patients or other NHS sources.
Maintain Trust scheduling system for all patients who have arrived, seen, did not attend, discharged, or departed their clinic appointment and ensuring all appointment information is always up to date
Candidates who have previously applied need not apply
Job description
Job responsibilities
To be responsible for ensuring that electronic outcome lists have been completed by clinical teams and are processed for the entire patient list at the end of the clinic session in Trust systems Ensuring all necessary actions having been taken (e.g. procedures coded, follow-ups and diagnostics coordinated and pre-booked, TCI forms with priority level processed).
To supervise the Outpatient Administrators and ensure that the designated areas have sufficient staff resource to maintain delivery of an excellent patient experience particularly during peak service periods and staff annual leave.
Communicate with staff and external agencies professionally and sympathetically always maintaining patient confidentiality when.
Communicate clinic session changes to all outpatient teams when accommodating clinical leave (annual/study other) and providing outcomes to Outpatient Administrative Coordinators.
To work closely with the other Outpatient Administrative Coordinators to ensure shared working and cross cover during periods of annual leave
Support the personal and professional development of staff through the Trusts Performance Management and Staff Development Programme, ensuring the education, training, and development of staff as appropriate.
Maintenance of computerised Patient Administration System by inputting up to date information received from patients or other NHS sources.
Maintain Trust scheduling system for all patients who have arrived, seen, did not attend, discharged, or departed their clinic appointment and ensuring all appointment information is always up to date
Candidates who have previously applied need not apply
Person Specification
Maintain professional relationships
Essential
- Experience in communicating and conveying a message written and oral to a high standard
- Ability to be organised and plan own work load and support team
- Motivated to achieve individual and team objective
Desirable
- Experience in structuring complex data and communicating this in written and oral forma to a high standard to a wider audience
- Ability to recognise pressures in the service and in accordance be organised and plan own work load and support team whilst recognising the ability to adapt
- Motivated to achieve individual and team objectives and reviewing performance of contributors and providing feed back including areas of improvement
Administrative Pathway
Essential
- Recognise the importance of recording appointment and pathway outcomes
- Understand the coordination of patient appointments to optimise the pathway to treatment
- Organised to manage long wait list of patients to enhance compromised pathways
Desirable
- Understand the impacts of failing to account for all patients in an outpatient setting and recording outcomes
- Recognise the model of care that aims to optimise pathway to treat and an awareness of internal milestones to achieve nation targets
- Understand the process to unblock pathways as well as the route to escalate genuine issues that require clinical support to achieve overall objective
Referral/Document Management
Essential
- Understand what triggers a pathway in an outpatient setting irrespective of referrer type
- Recognise key data to establish patient and referrer in patient administrative systems
- Recognise and able to deliver key functions and processes within internal milestones to support earliest appointment
Desirable
- Good knowledge that a new referral for a new condition triggers a new pathway to treat within 18 weeks
- Experience in recording key referral data that assists in measuring elapsed time to referral to treatment target
- Knowledge and experience in applying earliest reasonable offer date for an OP appointment for the earliest received referral and recognition of internal milestones for 1st appointment, diagnostics and remaining referral to treatment time to conclude pathway
Person Specification
Maintain professional relationships
Essential
- Experience in communicating and conveying a message written and oral to a high standard
- Ability to be organised and plan own work load and support team
- Motivated to achieve individual and team objective
Desirable
- Experience in structuring complex data and communicating this in written and oral forma to a high standard to a wider audience
- Ability to recognise pressures in the service and in accordance be organised and plan own work load and support team whilst recognising the ability to adapt
- Motivated to achieve individual and team objectives and reviewing performance of contributors and providing feed back including areas of improvement
Administrative Pathway
Essential
- Recognise the importance of recording appointment and pathway outcomes
- Understand the coordination of patient appointments to optimise the pathway to treatment
- Organised to manage long wait list of patients to enhance compromised pathways
Desirable
- Understand the impacts of failing to account for all patients in an outpatient setting and recording outcomes
- Recognise the model of care that aims to optimise pathway to treat and an awareness of internal milestones to achieve nation targets
- Understand the process to unblock pathways as well as the route to escalate genuine issues that require clinical support to achieve overall objective
Referral/Document Management
Essential
- Understand what triggers a pathway in an outpatient setting irrespective of referrer type
- Recognise key data to establish patient and referrer in patient administrative systems
- Recognise and able to deliver key functions and processes within internal milestones to support earliest appointment
Desirable
- Good knowledge that a new referral for a new condition triggers a new pathway to treat within 18 weeks
- Experience in recording key referral data that assists in measuring elapsed time to referral to treatment target
- Knowledge and experience in applying earliest reasonable offer date for an OP appointment for the earliest received referral and recognition of internal milestones for 1st appointment, diagnostics and remaining referral to treatment time to conclude pathway
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
