Job summary
The Portering department runs a 24/7 Service across 2 large hospital sites, it has 126 WTE staff and the main objective of the service is to provide a first class service to our staff, patients and visitors. Last year Guy's and St Thomas dealt with more than 1 million Patient contacts. We are fully dedicated to provide high quality, personal care for all for all our patients and this is at the heart of everything that we do.
Group Operations is part of Essentia, which deals with the operational side of the Trust i.e. Sterile Services, Catering, and Security etc. The Group Director has 6 Heads of Service within this department. Group Operations is a very busy department that deals with very diverse activities on a day-to-date basis.
Main duties of the job
We are looking for professional and welcoming people with a strong work ethic to join our team of General Porters.
Guy's and St Thomas' Hospital is one of the UK's largest NHS Trusts situated in the heart of the capital,where we provide care for a diverse population.
We are always striving to be the best at what we do, respecting others and taking pride in all that we do. Putting patients first is right at the top of our list.
The Portering Department runs a 24/7 service at both Guy's and St Thomas', with our main objective being to provide a first class service to our patients, and visitors, as well as each other. This is at the heart of everything we do.The work is physical, so it is important that successful candidates are physically fit and able to wear safety shoes which we provide.
The role is diverse and no two days are the same. You will be involved in the movement of patients, specimens, blood products, gas cylinders and transfers of the deceased.
All applicants should have customer service experience and a good command of the English language.
About us
We are looking for professional and welcoming people with a strong work ethic to join our team of General Porters.
Guy's and St Thomas' Hospital is one of the UK's largest NHS Trusts situated in the heart of the capital,where we provide care for a diverse population.
We are always striving to be the best at what we do, respecting others and taking pride in all that we do. Putting patients first is right at the top of our list.
Job description
Job responsibilities
- The safe transportation of patients throughout the Guys and or St. Thomas Hospital sites by bed, trolley, wheelchair ensuring guidelines are used within the quality procedures (PID 06 and 07).
- To maintain proper care and attention to patients at all times.
- To communicate sensitively and courteously with patients, visitors and staff at all levels and at the same time deal with ongoing enquiries.
- Secure transportation of specimens from wards and departments to any Trust location(s), in addition to Pathology and the laboratories in accordance with policy and quality procedures (PID 02).
- Secure transportation of bloods to and from any Trust area / department / ward ensuring that cross reference is made against request form, blood book and blood component/product to meet blood collection legislation including collection and distribution of crash blood in line with legislation.
- Ordering, maintaining stock control and written records for medical gas supplies in conjunction with pharmacy protocols (medical gas cylinder requisitions).
- Safe transportation of medical gas cylinders and associated equipment for use throughout the Trust, following implicitly the set health & safety protocols.
- Safe transportation of cryogenic vessels from department to filling point in line with legislation.
- Secure transportation of medical records and other confidential documents for medical use as requested in line with quality documents (PID 09).
- Transfer of beds, trolleys in line with quality document (PID 06) and other medical and non-medical equipment to any Trust location.
- Answer bleep trust wide.
- Removal and transfer of bodies including adults and children from any Trust location to the mortuary in a dignified and respectful manner including checking of jewellery at ward level in presence of a clinician for audit trail purposes and logging the deceased details on themortuary refrigerator in line with quality documents (PID 03 and 04) and mortuary policy.
- Prepare bodies including adults and children for viewing by relatives ensuring that deceased patient is suitable for viewing purposes in line with quality document (PID 05) and mortuary policy and where necessary assist the nurse when escorting relatives to the chapel of rest for viewing purposes.
- To be responsible for delivering life saving equipment to an arrest e.g. running heart defibrillators to any location within the hospital and to be on standby at cardiac arrests to collect and deliver anything required for the patient.
- To monitor Portering equipment for defects and cleanliness.
- To take corrective action when required and where observed report defects and unsafe conditions.
- Observe and adhere to all Trust policies and procedures.
- Staff will attain all quality standards and systems laid down in the quality procedures.
- To inform the Portering Team Leader/Supervisor of any delay on the ward / department and seek advice.
- Staff will maintain the highest standards of courtesy and respect to patients, relatives and each other at all times.
- Ensure the highest standards of personal hygiene and tidiness at all times, including the wearing of uniforms provided in line with the GSTT uniform policy.
- To undertake training programmes at any time deemed appropriate by the Trust.
- Staff will ensure that they have a current I.D. badge and that it is worn at all times in a prominent place while on duty.
- Staff will refrain from alcohol and mood altering substances, and must not, in any way be under the influence of alcohol or mood altering substances whilst on duty.
- Under no circumstances shall staff take any form of reward or remuneration from patients, escorts, relatives or anyone associated with the patient.
- Staff will ensure that any complaints received are passed on promptly to the Portering Team Leader.
- The post-holder will be expected to fulfil any duties allocated that are commensurate with the role.
- Radios and or smart phone handsets are to be used as part of the Portering operation and are required to be signed out at the beginning of the shift, and signed in at the end of the shift.
- Staff are required to follow conditions relating to the activities of the licence i.e. use for voice transmission only, not transmit music, broadcast programmes or obscene and offensive language, not to be used as a public address system and not used to send misleading messages.
Job description
Job responsibilities
- The safe transportation of patients throughout the Guys and or St. Thomas Hospital sites by bed, trolley, wheelchair ensuring guidelines are used within the quality procedures (PID 06 and 07).
- To maintain proper care and attention to patients at all times.
- To communicate sensitively and courteously with patients, visitors and staff at all levels and at the same time deal with ongoing enquiries.
- Secure transportation of specimens from wards and departments to any Trust location(s), in addition to Pathology and the laboratories in accordance with policy and quality procedures (PID 02).
- Secure transportation of bloods to and from any Trust area / department / ward ensuring that cross reference is made against request form, blood book and blood component/product to meet blood collection legislation including collection and distribution of crash blood in line with legislation.
- Ordering, maintaining stock control and written records for medical gas supplies in conjunction with pharmacy protocols (medical gas cylinder requisitions).
- Safe transportation of medical gas cylinders and associated equipment for use throughout the Trust, following implicitly the set health & safety protocols.
- Safe transportation of cryogenic vessels from department to filling point in line with legislation.
- Secure transportation of medical records and other confidential documents for medical use as requested in line with quality documents (PID 09).
- Transfer of beds, trolleys in line with quality document (PID 06) and other medical and non-medical equipment to any Trust location.
- Answer bleep trust wide.
- Removal and transfer of bodies including adults and children from any Trust location to the mortuary in a dignified and respectful manner including checking of jewellery at ward level in presence of a clinician for audit trail purposes and logging the deceased details on themortuary refrigerator in line with quality documents (PID 03 and 04) and mortuary policy.
- Prepare bodies including adults and children for viewing by relatives ensuring that deceased patient is suitable for viewing purposes in line with quality document (PID 05) and mortuary policy and where necessary assist the nurse when escorting relatives to the chapel of rest for viewing purposes.
- To be responsible for delivering life saving equipment to an arrest e.g. running heart defibrillators to any location within the hospital and to be on standby at cardiac arrests to collect and deliver anything required for the patient.
- To monitor Portering equipment for defects and cleanliness.
- To take corrective action when required and where observed report defects and unsafe conditions.
- Observe and adhere to all Trust policies and procedures.
- Staff will attain all quality standards and systems laid down in the quality procedures.
- To inform the Portering Team Leader/Supervisor of any delay on the ward / department and seek advice.
- Staff will maintain the highest standards of courtesy and respect to patients, relatives and each other at all times.
- Ensure the highest standards of personal hygiene and tidiness at all times, including the wearing of uniforms provided in line with the GSTT uniform policy.
- To undertake training programmes at any time deemed appropriate by the Trust.
- Staff will ensure that they have a current I.D. badge and that it is worn at all times in a prominent place while on duty.
- Staff will refrain from alcohol and mood altering substances, and must not, in any way be under the influence of alcohol or mood altering substances whilst on duty.
- Under no circumstances shall staff take any form of reward or remuneration from patients, escorts, relatives or anyone associated with the patient.
- Staff will ensure that any complaints received are passed on promptly to the Portering Team Leader.
- The post-holder will be expected to fulfil any duties allocated that are commensurate with the role.
- Radios and or smart phone handsets are to be used as part of the Portering operation and are required to be signed out at the beginning of the shift, and signed in at the end of the shift.
- Staff are required to follow conditions relating to the activities of the licence i.e. use for voice transmission only, not transmit music, broadcast programmes or obscene and offensive language, not to be used as a public address system and not used to send misleading messages.
Person Specification
Physical requirements
Essential
- The ability to stand/walk for extended periods of time.
- The ability to lift and move patients in line with manual handling training.
Skills
Essential
- Good command of the English language including oral & Written communication skills
- Highly motivated
- Excellent interpersonal skills
Experience
Essential
- Working with the General Public
Desirable
- Experience in a health care enviroment
- Previous Portering experience
Qualifications/Education
Essential
- Able to take and record information accurately
Person Specification
Physical requirements
Essential
- The ability to stand/walk for extended periods of time.
- The ability to lift and move patients in line with manual handling training.
Skills
Essential
- Good command of the English language including oral & Written communication skills
- Highly motivated
- Excellent interpersonal skills
Experience
Essential
- Working with the General Public
Desirable
- Experience in a health care enviroment
- Previous Portering experience
Qualifications/Education
Essential
- Able to take and record information accurately
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
