Job summary
The Health Information department supports the Trust by providing high-quality information and advice in support of operational, clinical, contract and activity management, financial performance management and decision-making. The department supports both the Clinical Directorates and Corporate Departments, as well as servicing the information needs of external stakeholders. The Director of Performance and Informatics is a member of the Chief Operating Officer's management team.
The Trust is embarking on the adoption of a new EHR, due to go live in October 2023, which will substantially change the information landscape of the Trust and bring substantial benefits to Patients. The Informatics team is being shaped to make best use of that new landscape to drive effective operations and service improvement across the Trust.
Main duties of the job
The purpose of this role is to lead the development of an expert information service, that supports a timely and accurate evidence based approach to decision-making, and performance management for the Trust.
Trust lead for statutory and mandatory operational performance & activity returns, ensuring strong assurance and approval processes are in place and new requirements are supported and communicated to the trust executive team.
To work with the Clinical Groups to identify key information needed to drive the service improvement agenda and feed into improvement plans to ensure the Trust improve performance against KPIs.
The post holder will be the trust lead for operational reporting as part of the deployment of the EPIC EHR in October 23. Working with the Apollo deployment team to ensure all required external returns and internal operational reporting is developed and assured to agreed timelines.
The post-holder will manage a team of approx 24 (WTE) staff
The post-holder will be responsible for a budget of approx £1.2m.
About us
Guy's and St. Thomas' is one of the largest hospital trusts in the country, with around 22,000 staff; an annual turnover of c. £2.2 billion; and over 2.7 million patient contacts a year. Our hospitals have a long and proud history dating back almost 900 years. GSTT have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.
We provide a full range of hospital services for our local communities and we have integrated community services in Lambeth and Southwark into the Trust. As of February 2021, we have also merged with Royal Brompton and Harefield as part of our vision together to build a leading heart and lung centre. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women's and orthopaedic services, and we are home to the Evelina Children's Hospital. Please see www.guysandstthomas.nhs.uk
As an organisation, we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.
Job description
Job responsibilities
Data management
The post holder will be the Trust lead and SME for statutory and mandatory operational performance & activity returns, ensuring strong assurance and approval processes are in place and new requirements are supported and communicated to the trust executive team.
To ensure that all Business Intelligence reports and interactive dashboards are fit for purpose and that they highlight the performance against targets, trajectories and plans and can be used to develop policy and promote service improvement.
Work with the Clinical Groups and services (corporate and clinical) to identify their reporting requirements internally and externally.
Trust lead for operational reporting as part of the deployment of the EPIC EHR in October 23. Working with the Apollo deployment team to ensure all required external returns and internal operational reporting is developed and assured to agreed timelines.
Work with the Health Informatics teams to develop reports, dashboards and scorecards which help to articulate their current performance issue and improve the quality of Trust data.
Support the Assistant Director of Health Informatics in trust negotiations with Commissioners. Areas included are:
-
- Information Schedule and
- Data Quality Improvement Plan of the SLA contract.
- Support to operational planning process
Ensuring that the Trust develops strategies and polices to support the requirements, and any potential financial penalties associated are identified and mitigated.
They will ensure data is always accurate and available on current performance. Data is well-presented and in keeping with corporate house-style.
Provide system and data quality expertise to support senior operational staff.
Participate in forums in order to update staff on any local/national informatics issues.
Workforce
Responsible for the management of staff within the Information Delivery, (c24 WTE) and ensure that an effective and efficient information service is provided to the Trust.
Manage and develop staff, carrying out an on-going review of staff training needs and skills thereby ensuring a continuous process of skills continuing professional development.
Ensure all staff have a valid and relevant PDR in place and provide guidance and monitor the performance of staff against agreed objectives.
Responsible for supporting Deputy Heads of Service to recruit to vacant posts within the teams, managing the process from end to end, from completing the required documentation, through to chairing recruitment panels and developing induction plan for newly appointed staff.
Where additional revenue funded posts are required, develop Business Cases to support this process.
Be responsible for the health and safety of staff. Also, to identify and report on hazards/incidents within the workplace.
Financial
Have budget responsibility for the allocated Information Delivery revenue budget (aprox £1.2m) in accordance with Trust standing financial instructions.
Work effectively with finance colleagues to absorb any required budget reductions with minimal impact on workload.
Responsibility for Information Resources
Trust-wide responsibility for the adherence to national information standards and best practice guidelines as set out by governing bodies such as NHS Connecting for Health.
Job description
Job responsibilities
Data management
The post holder will be the Trust lead and SME for statutory and mandatory operational performance & activity returns, ensuring strong assurance and approval processes are in place and new requirements are supported and communicated to the trust executive team.
To ensure that all Business Intelligence reports and interactive dashboards are fit for purpose and that they highlight the performance against targets, trajectories and plans and can be used to develop policy and promote service improvement.
Work with the Clinical Groups and services (corporate and clinical) to identify their reporting requirements internally and externally.
Trust lead for operational reporting as part of the deployment of the EPIC EHR in October 23. Working with the Apollo deployment team to ensure all required external returns and internal operational reporting is developed and assured to agreed timelines.
Work with the Health Informatics teams to develop reports, dashboards and scorecards which help to articulate their current performance issue and improve the quality of Trust data.
Support the Assistant Director of Health Informatics in trust negotiations with Commissioners. Areas included are:
-
- Information Schedule and
- Data Quality Improvement Plan of the SLA contract.
- Support to operational planning process
Ensuring that the Trust develops strategies and polices to support the requirements, and any potential financial penalties associated are identified and mitigated.
They will ensure data is always accurate and available on current performance. Data is well-presented and in keeping with corporate house-style.
Provide system and data quality expertise to support senior operational staff.
Participate in forums in order to update staff on any local/national informatics issues.
Workforce
Responsible for the management of staff within the Information Delivery, (c24 WTE) and ensure that an effective and efficient information service is provided to the Trust.
Manage and develop staff, carrying out an on-going review of staff training needs and skills thereby ensuring a continuous process of skills continuing professional development.
Ensure all staff have a valid and relevant PDR in place and provide guidance and monitor the performance of staff against agreed objectives.
Responsible for supporting Deputy Heads of Service to recruit to vacant posts within the teams, managing the process from end to end, from completing the required documentation, through to chairing recruitment panels and developing induction plan for newly appointed staff.
Where additional revenue funded posts are required, develop Business Cases to support this process.
Be responsible for the health and safety of staff. Also, to identify and report on hazards/incidents within the workplace.
Financial
Have budget responsibility for the allocated Information Delivery revenue budget (aprox £1.2m) in accordance with Trust standing financial instructions.
Work effectively with finance colleagues to absorb any required budget reductions with minimal impact on workload.
Responsibility for Information Resources
Trust-wide responsibility for the adherence to national information standards and best practice guidelines as set out by governing bodies such as NHS Connecting for Health.
Person Specification
Education and Qualifications
Essential
- Educated to masters level or equivalent experience in an analytical subject.
Desirable
- Prince2 Practitioner or equivalent project management experience
Experience
Essential
- Experience of working in an NHS Acute organisation in an analytical setting
- Broad experience of using information derived from large and complex data sets to inform operational decisions at a senior level.
- Substantial experience of managing information, reporting and analytics services within a complex organisation
- Experience of defining reporting and analysis approaches to meet the business requirements of the organisation
- Extensive experience of using data and information to influence and drive forward policies and procedures.
- Extensive experience of manipulating, analysing and modelling data and information, to support decision-making and strategic planning.
- Highly specialised expert knowledge, experience and understanding in Data Warehousing including advanced skills in SSIS
- Highly specialised and expert knowledge and experience with a range of advanced data manipulation, analysis and reporting tools e.g. MS SQL Server, SSRS, Tableau / QlikView /Power BI
Desirable
- oExperience of leading, managing, developing and motivating teams of skilled professionals
Skills & Abilities
Essential
- Effective written communication skills
- Highly-developed leadership skills with the ability to motivate and engage individuals and teams
- Effective influencing skills, including the ability to influence departments or individuals not directly line-managed
- Demonstrable problem-solving ability in complex environments
- Proven track record of working under pressure and to strict deadlines
- Excellent interpersonal skills, being able to communicate complex and highly sensitive issues to a wide range of staff across the organisation both verbally and in writing
Knowledge
Essential
- Knowledge of current NHS issues relating to acute hospital & Community information management including national returns for RTT, Diagnostics, A&E as well as inpatient, outpatient & Community management.
- Highly developed specialist knowledge of NHS Health Informatics underpinned by theory and experience.
- Expert understanding of the requirements of the Data Protection Toolkit
- Expert level understanding of NHS information requirements including coding, data quality issues and Information Governance.
- Standard methodologies used in the collection, use and dissemination of data.
- Strong business acumen and demonstrate an in depth understanding of the current commissioning framework.
Person Specification
Education and Qualifications
Essential
- Educated to masters level or equivalent experience in an analytical subject.
Desirable
- Prince2 Practitioner or equivalent project management experience
Experience
Essential
- Experience of working in an NHS Acute organisation in an analytical setting
- Broad experience of using information derived from large and complex data sets to inform operational decisions at a senior level.
- Substantial experience of managing information, reporting and analytics services within a complex organisation
- Experience of defining reporting and analysis approaches to meet the business requirements of the organisation
- Extensive experience of using data and information to influence and drive forward policies and procedures.
- Extensive experience of manipulating, analysing and modelling data and information, to support decision-making and strategic planning.
- Highly specialised expert knowledge, experience and understanding in Data Warehousing including advanced skills in SSIS
- Highly specialised and expert knowledge and experience with a range of advanced data manipulation, analysis and reporting tools e.g. MS SQL Server, SSRS, Tableau / QlikView /Power BI
Desirable
- oExperience of leading, managing, developing and motivating teams of skilled professionals
Skills & Abilities
Essential
- Effective written communication skills
- Highly-developed leadership skills with the ability to motivate and engage individuals and teams
- Effective influencing skills, including the ability to influence departments or individuals not directly line-managed
- Demonstrable problem-solving ability in complex environments
- Proven track record of working under pressure and to strict deadlines
- Excellent interpersonal skills, being able to communicate complex and highly sensitive issues to a wide range of staff across the organisation both verbally and in writing
Knowledge
Essential
- Knowledge of current NHS issues relating to acute hospital & Community information management including national returns for RTT, Diagnostics, A&E as well as inpatient, outpatient & Community management.
- Highly developed specialist knowledge of NHS Health Informatics underpinned by theory and experience.
- Expert understanding of the requirements of the Data Protection Toolkit
- Expert level understanding of NHS information requirements including coding, data quality issues and Information Governance.
- Standard methodologies used in the collection, use and dissemination of data.
- Strong business acumen and demonstrate an in depth understanding of the current commissioning framework.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
