Job summary
The Health Informatics department supports the Trust by providing high-quality information and advice in support of operational, clinical and financial performance management and decision-making. The department supports both the Clinical Directorates and corporate departments, as well as servicing the information needs of external stakeholders. The Director of Performance and Informatics is a member of the Chief Operating Officer's management team.
The Trust is embarking on the adoption of a new EHR, a joint program with Kings College Hospital NHS Foundation Trust (KCH), due to go live in October 2023, which will substantially change the information landscape of the Trust and bring substantial benefits to Patients. The Informatics team is being shaped to make best use of that new landscape to drive effective operations and service improvement across the Trust. This role is part of that preparation.
This post will be the trusts senior technical lead and service manager responsible for the management, delivery, and strategic direction of the service. The technology environment consists of legacy Oracle and Business Objects information platforms together with newly developed Microsoft Business Intelligence systems using SQL Server BI (SSIS, SSAS, SSRS) delivered via a presentation layer Power BI (Report Server), SharePoint, and Office 2013.
Main duties of the job
The Head of Information Development and Design is responsible for managing the Trust's existing data warehouse arrangements.
The post-holder will lead any transition process from existing arrangements to any new warehouse capability, with responsibility for developing improved data management & reporting processes. Supporting development of a blended data environment as part of the Epic system deployment jointly with KCH & the Apollo deployment program. The post holder will be an Epic expert, developing highly specialist configuration knowledge of the Epic implementation & modules in order to provide leadership for Health Informatics and wider teams.
The post-holder will have overall responsibility for the development, maintenance & strategy for integration of Trust informatics platforms (SQL Server, Power BI) with Epic based reporting technologies & capabilities.
The scope of these responsibilities to include the Trust's data warehouses & Integrated Reporting Environments & Epic reporting tools (Cogito, Clarity, Caboodle, SlicerDicer) managed on behalf of GSTT by other teams.
The role will deliver a focus on Business Intelligence design & process change underpinned by a robust programme management approach to turn strategy & vision into functional design that meets the objectives/ obligations of the Trust. The post holder will be the Trust expert in interpretation & understanding of requirements in the application of NHS Data dictionary & Model standards over time.
About us
Guy's and St Thomas's is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas's has one of the largest critical care units in the UK and one of the busiest emergency departments in London.
It is also home to Evelina London Children's Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. The Duchess of Cambridge became the Patron of Evelina London in 2018.
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas's NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
Job description
Job responsibilities
Data management
- Establishes rigorous design standards applicable to information flows and data models within the data warehouse
- Manages the standardisation and automation of ETL (extract, transform and load) processes
- Establishes appropriate performance tracking of all warehouse functions and continuously looks to improve reliability and efficiency of information processing
- Ensures existing data warehouse functions continue to operate during transition to new technologies or platforms.
- Manages the transition to the new warehouse, with responsibility for ensuring that design standards are implemented.
- Responsible for oversight and integration of data governance and master data management processes across operating environments.
Reporting management
- Leads on strategic change in relation to new and existing reporting technologies
- Leads the management and development of information portals (SharePoint, Power BI) and reporting platforms
- Establishes appropriate processes for administering user access to reporting tools
- Manages process for managing workloads including tracking and prioritising requests for new reports
- Liaises closely with IT to ensure all information governance and security standards are met
Managing information developments
- Manages the conversion of the specification of new requirements into delivered information flows, working closely with information leads across the organisation.
- Liaises closely with Heads of Service to convert requirements into routine reporting processes
- Ensures team are trained in systems, technologies, and processes appropriately, including development of skills for deploying new technologies
- Deploys external contractor support where required.
Job description
Job responsibilities
Data management
- Establishes rigorous design standards applicable to information flows and data models within the data warehouse
- Manages the standardisation and automation of ETL (extract, transform and load) processes
- Establishes appropriate performance tracking of all warehouse functions and continuously looks to improve reliability and efficiency of information processing
- Ensures existing data warehouse functions continue to operate during transition to new technologies or platforms.
- Manages the transition to the new warehouse, with responsibility for ensuring that design standards are implemented.
- Responsible for oversight and integration of data governance and master data management processes across operating environments.
Reporting management
- Leads on strategic change in relation to new and existing reporting technologies
- Leads the management and development of information portals (SharePoint, Power BI) and reporting platforms
- Establishes appropriate processes for administering user access to reporting tools
- Manages process for managing workloads including tracking and prioritising requests for new reports
- Liaises closely with IT to ensure all information governance and security standards are met
Managing information developments
- Manages the conversion of the specification of new requirements into delivered information flows, working closely with information leads across the organisation.
- Liaises closely with Heads of Service to convert requirements into routine reporting processes
- Ensures team are trained in systems, technologies, and processes appropriately, including development of skills for deploying new technologies
- Deploys external contractor support where required.
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level
- Masters Level or professional qualification in relevant area or able to demonstrate equivalent experience
- Understanding of information management needs of a major teaching hospital
- Awareness of current data management and reporting best practice
Desirable
- Thorough knowledge of NHS data requirements
- Understanding of NHS information governance requirements
- Project management training - PRINCE 2 or equivalent
Experience
Essential
- Minimum of five years' senior managerial experience in the NHS or equivalent complex environment
- Experience of delivery of successful project(s) with a major IT component
- Experience of managing data warehouse services
- Track record of successfully managing external contractors
Desirable
- Experience of managing development of Qlikview and / or Business Objects reporting
- Experience of working in an organisation undergoing transformational change
Skills and Abilities
Essential
- Effective written communication skills
- Highly-developed leadership skills with the ability to motivate and engage individuals and teams
- Advanced competency in Microsoft Office applications
- Effective influencing skills, including the ability to influence departments or individuals not directly line-managed
- Able to manage competing priorities
- Demonstrable problem-solving ability in complex environments
- Proven track record of working under pressure and to strict deadlines
Personal Qualities
Essential
- Highly motivated individual able to enthuse others in service improvements and self-development.
- Ability to command respect of senior clinical, managerial and professional staff
- Personal maturity, with ability to cope with challenges and potentially hostile environments
- Able to work effectively as a member of the Health Informatics team
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level
- Masters Level or professional qualification in relevant area or able to demonstrate equivalent experience
- Understanding of information management needs of a major teaching hospital
- Awareness of current data management and reporting best practice
Desirable
- Thorough knowledge of NHS data requirements
- Understanding of NHS information governance requirements
- Project management training - PRINCE 2 or equivalent
Experience
Essential
- Minimum of five years' senior managerial experience in the NHS or equivalent complex environment
- Experience of delivery of successful project(s) with a major IT component
- Experience of managing data warehouse services
- Track record of successfully managing external contractors
Desirable
- Experience of managing development of Qlikview and / or Business Objects reporting
- Experience of working in an organisation undergoing transformational change
Skills and Abilities
Essential
- Effective written communication skills
- Highly-developed leadership skills with the ability to motivate and engage individuals and teams
- Advanced competency in Microsoft Office applications
- Effective influencing skills, including the ability to influence departments or individuals not directly line-managed
- Able to manage competing priorities
- Demonstrable problem-solving ability in complex environments
- Proven track record of working under pressure and to strict deadlines
Personal Qualities
Essential
- Highly motivated individual able to enthuse others in service improvements and self-development.
- Ability to command respect of senior clinical, managerial and professional staff
- Personal maturity, with ability to cope with challenges and potentially hostile environments
- Able to work effectively as a member of the Health Informatics team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
