Guy's and St Thomas' NHS Foundation Trust

DESP (Diabetic Eye Screening Programme) Administrator

This job is now closed

Job summary

The South East London Diabetic Eye Screening Programme (SEL DESP) has a vacancy for an administrator in our call centre administration team.

We are looking for a confident professional with experience in managing and prioritising a considerable work load, to join our office-based team. PLEASE NOTE THAT THIS IS NOT A PATIENT FACING ROLE.

We have very close links with both ophthalmology and diabetes departments, aiming to provide an integrated and patient focused screening service.

The advert will close at midnight on 8th September 2022

Interviews will take place on Friday, 23rd September2022

If there are sufficient applications, we may close the advert early.

Main duties of the job

You will enjoy helping patients and be comfortable working with the latest software packages, including database software. Excellent customer care skills, together with the ability to work as part of a team to communicate effectively with staff at all levels, is essential.

The post holder will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives, whilst maximising efficient use of clinic capacity.

About us

SEL DESP operates a six day service with clinics offered across the localities every Saturday, as such it is a requirement for the administration team to provide office support for patients, this is done on a rota basis.

This is a great opportunity to join a friendly team who are dedicated to providing the highest standards of customer service.

Date posted

26 August 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,938 to £26,385 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF7994

Job locations

Guy's Hospital

Conybeare House, 3rd Floor, St. Thomas' Street, London, SE1 9RY

London

SE1 9RY

Job description

Job responsibilities

A large part of the role also involves providing information about screening to patients over the telephone, and ensuring that patients have access to appropriate support where required to help them attend their appointments.

Our administrators are also responsible for maintaining and updating an accurate register of patients with diabetes so the ability to pay attention to detail to achieve accuracy in a busy administrative environment is vital.

Job description

Job responsibilities

Person Specification

Experience

Essential

Experience of working in a customer focused environment demonstrating the ability to deal difficult customters and challenging situations
Experience of working both autonomously and in a team

Desirable

Experience of an administrative role within the NHS

Skills

Essential

Excellent communication skills - communicate clearly in writing, face to face and on the phone
Excellent organisational skills - demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
Proficient IT skills experience of using Microsoft Word, Excel and Outlook

Desirable

Knowledge of Trust hospital systems (i.e: PIMS - Patient Information Management System

Qualifications

Essential

Good general education with English and Maths to GCSE standard or equivalent
Relevant NVQ 3 or equivalent qualification or experience

Desirable

Customer service qualification / training

Person Specification

Experience

Essential

Experience of working in a customer focused environment demonstrating the ability to deal difficult customters and challenging situations
Experience of working both autonomously and in a team

Desirable

Experience of an administrative role within the NHS

Skills

Essential

Excellent communication skills - communicate clearly in writing, face to face and on the phone
Excellent organisational skills - demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
Proficient IT skills experience of using Microsoft Word, Excel and Outlook

Desirable

Knowledge of Trust hospital systems (i.e: PIMS - Patient Information Management System

Qualifications

Essential

Good general education with English and Maths to GCSE standard or equivalent
Relevant NVQ 3 or equivalent qualification or experience

Desirable

Customer service qualification / training

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

Conybeare House, 3rd Floor, St. Thomas' Street, London, SE1 9RY

London

SE1 9RY

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

Conybeare House, 3rd Floor, St. Thomas' Street, London, SE1 9RY

London

SE1 9RY

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)