NHS 111 Clinical Advisor - Milton Keynes

Job summary

Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.

Are you seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritises high-quality patient care and the continuous professional development of its staff? We're on the lookout for dependable, compassionate, and enthusiastic Clinical Advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including Health Advisors, Nurses, Paramedics, Mental Health Practitioners, Pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.

There are both full and part time positions available, with a minimum of 24hrs per week.

Interviews will be booked for w/c 2nd June 2025.

Main duties of the job

Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day.

Calls will be directed to you when patients require clinical advice. By using a combination of your triage experience and our NHS Pathways software, you'll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

Training:

You will need to be able commit to full-time training for 10 weeks. During this period you will need to have 100% attendance.

You will need to be able to commit to a10 week full time training programmewhich will be fully paid. The 10 weeks training consists of classroom based training, listening to calls and coaching in the call centre and learning the clinical part of pathways.

About us

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note - depending on your role additional training may be required following on from your corporate induction.