ICT Support Technician - Band 4

Job summary

We have an exciting opportunity to work in an evolving and busy ICT department. This role plays an important part in supporting front line NHS staff such as Paramedics, 999 and 111 call takers, as well as to our corporate enablers such as finance, estates and HR. No two days are the same but you will be part of a vital organisation helping to save lives, covering a wide area with a population of 7 million from Oxfordshire, Buckinghamshire, Berkshire to Hampshire.

The role will also work alongside technical specialists, drawing on their skills and knowledge to provide a cohesive support service and to help deliver the future ICT roadmap to this respected NHS Ambulance Service.

As a high performing ambulance trust SCAS strives to always deliver the best possible patient care, depending heavily on technology. Based at our HQ in Bicester the successful candidate will play a critical role in ICT services required to allow us to provide fast, effective support across the organization.

If you have a good work ethic, are a great team worker, flexible and innovative, can think outside the box and are prepared to bring solutions to problems, then we'd love to hear from you!

Applications are restricted to current SCAS employees and to individuals currently employed within the Hampshire and Isle of Wight ICB region.

Main duties of the job

Main duties include:

• Ensuring equipment is asset tagged and recorded according to Trust requirements.
• Building and deploying laptops with Windows 11 using SCCM where training will be provided.
• Engaging with end-users to support them in transitioning to new devices/systems
• Receiving and safely disposing of old equipment

Please see the job description and person specification for full job details, however this role is focused on the build and deployment of new devices. Please note that the closing date given is a guide. We reserve the right to close this vacancy when we have received sufficient applications.

About us

Benefits we offer:

• Expert training and support from our dedicated in-house education team.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.