Job summary
The role of Sussex Renal Manager is a complex role. Renal patients account for 30% of the total demand on the Sussex Patient Transport Service. You will need strong communication and Organisational skills.
Main duties of the job
Maintenance of the allocation of patients to regular resources.
Interaction with the Renal HCP leads in Sussex to ensure service meets patient requirements
Escalation of issues to HCP's and SCAS Management.
Line management of the Sussex Renal Coordinator
About us
Benefits we offer:
- Full training and support when you join and ongoing throughout your employment with us.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Staff networking and support groups.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Sussex.
We serve a population of over 7 million and answer over 600,000 urgent calls a year. We employ 4,700 staff who, together with over 900 volunteers, enable us to operate 24 hours a day, seven days a week.
In SCAS, we know that colleagues who are cared for and valued are enabled to provide the right care, first time, every time. That is why we strive to foster a culture that balances fairness, compassion, learning and accountability; a 'just and learning culture'.
Job description
Job responsibilities
Organisational Responsibilities:1. Ensures the effective and efficient operational management of resources in order to meet the contractual commitments existing and future Service Level Agreements (SLA) relating to the area of Renal Patients attending dialysis units within the given area.2. Ensures the effective and efficient interface between the Trust and the service user organisation(s) including the set-up of regular service user group meetings and regularcustomer satisfaction surveys, this includes face to face meetings with patients both within units or agreed locations as required.3. Provides a focal contact point for Renal Units and responsibility for dealing with the day to day issues affecting the delivery of ambulance services and private providers where utilised.4. Proactively discusses requirements and future development needs with Renal Unit Managers. Where appropriate develop and implement new methods of working.5. Ensures all Trust policies and procedures are implemented, adhered to and monitored including, for example, Health and Safety, COSHH, Equal Opportunities, Sickness, Discipline and Grievance etc.6. Participates in the business planning process in conjunction with the NEPTS Locality Manager.7. Dealing with complaints and carrying out investigations for Complaints and other reported incidents as and when directed by the NEPTS Locality Manager.
Managerial Responsibilities:8. Has sign off for Timesheets and Expenses and limited purchase authorisation as defined by the NEPTS Locality Manager.9. Ensures that all documentation associated with operational aspects of the Patient Transport Services is maintained and stored appropriately an in accordance with Information Governance.10. To participate in the On-Call management rota for NEPTS including supporting the Trusts response to Major incidents this may also include call out when off duty.11. To line manage reports for Sickness Absence management, Performance management, Appraisal process to culminate if required in the formation of a personal development plan.12. Monitors the performance of ambulance and external providers of services and provides statistical information on renal patient activity and quality standards as required.13. Promotes the team concept throughout SCAS NEPTS and with Stakeholders within the renal forum.14. To ensure that all personal operational, performance, educational, and professional objectives set by your Locality Manager are successfully achieved within the agreed timescales, demonstrating consistently high standards of customer care and commitment to service improvement relating to renal activity at all times.15. To ensure that staff are able to work in a safe and conducive working environment and that responsibilities regarding Health and Safety and staff welfare legislation and best practice are fulfilled throughout the department.16. To ensure that the Trusts policies in relation to Equality and Diversity are central to the working ethos of all staff.17. There are occasions when employees agree to take on additional roles which are not specifically part of the main job role.18. This job description is not comprehensive but contains the main responsibilities and functions of the post. Other reasonable duties may be required, in accordance with operational need.
Job description
Job responsibilities
Organisational Responsibilities:1. Ensures the effective and efficient operational management of resources in order to meet the contractual commitments existing and future Service Level Agreements (SLA) relating to the area of Renal Patients attending dialysis units within the given area.2. Ensures the effective and efficient interface between the Trust and the service user organisation(s) including the set-up of regular service user group meetings and regularcustomer satisfaction surveys, this includes face to face meetings with patients both within units or agreed locations as required.3. Provides a focal contact point for Renal Units and responsibility for dealing with the day to day issues affecting the delivery of ambulance services and private providers where utilised.4. Proactively discusses requirements and future development needs with Renal Unit Managers. Where appropriate develop and implement new methods of working.5. Ensures all Trust policies and procedures are implemented, adhered to and monitored including, for example, Health and Safety, COSHH, Equal Opportunities, Sickness, Discipline and Grievance etc.6. Participates in the business planning process in conjunction with the NEPTS Locality Manager.7. Dealing with complaints and carrying out investigations for Complaints and other reported incidents as and when directed by the NEPTS Locality Manager.
Managerial Responsibilities:8. Has sign off for Timesheets and Expenses and limited purchase authorisation as defined by the NEPTS Locality Manager.9. Ensures that all documentation associated with operational aspects of the Patient Transport Services is maintained and stored appropriately an in accordance with Information Governance.10. To participate in the On-Call management rota for NEPTS including supporting the Trusts response to Major incidents this may also include call out when off duty.11. To line manage reports for Sickness Absence management, Performance management, Appraisal process to culminate if required in the formation of a personal development plan.12. Monitors the performance of ambulance and external providers of services and provides statistical information on renal patient activity and quality standards as required.13. Promotes the team concept throughout SCAS NEPTS and with Stakeholders within the renal forum.14. To ensure that all personal operational, performance, educational, and professional objectives set by your Locality Manager are successfully achieved within the agreed timescales, demonstrating consistently high standards of customer care and commitment to service improvement relating to renal activity at all times.15. To ensure that staff are able to work in a safe and conducive working environment and that responsibilities regarding Health and Safety and staff welfare legislation and best practice are fulfilled throughout the department.16. To ensure that the Trusts policies in relation to Equality and Diversity are central to the working ethos of all staff.17. There are occasions when employees agree to take on additional roles which are not specifically part of the main job role.18. This job description is not comprehensive but contains the main responsibilities and functions of the post. Other reasonable duties may be required, in accordance with operational need.
Person Specification
Qualifications and Training
Essential
- Educated to Degree Level, or equivalent experience
- Recognised management qualification e.g. ILM or CMS (Tec Level 5) or demonstrable experience within the theatre of management
Desirable
- Supervisory experience in a Customer Care setting
- Full manual UK Driving Licence with no more than 3 points for speeding (any offence relating to drink/drunks on the licence will be rejected)
Knowledge and Experience
Essential
- Client or Customer management experience - in the environments of Patient Transport (provider or service user) or Transport and Logistics in general
- Experience of applying and executing a client focused strategy and policy in a provider setting.
- Experience of working under pressure
- Experience of dealing and handling complaints, investigating incidents and reporting outcomes.
- Experience of setting up, leading and conducting user group meetings or working parties and the production of notes and minutes as required
- Experience of working with complex information/data, analysing, evaluating and presenting evidence and performance trend analysis to support reporting procedures.
- Able to present information a clear and concise format taking into consideration the media used and special requirements of the recipients.
Desirable
- Knowledge of NHS Patient Transport Operations
Person Specification
Qualifications and Training
Essential
- Educated to Degree Level, or equivalent experience
- Recognised management qualification e.g. ILM or CMS (Tec Level 5) or demonstrable experience within the theatre of management
Desirable
- Supervisory experience in a Customer Care setting
- Full manual UK Driving Licence with no more than 3 points for speeding (any offence relating to drink/drunks on the licence will be rejected)
Knowledge and Experience
Essential
- Client or Customer management experience - in the environments of Patient Transport (provider or service user) or Transport and Logistics in general
- Experience of applying and executing a client focused strategy and policy in a provider setting.
- Experience of working under pressure
- Experience of dealing and handling complaints, investigating incidents and reporting outcomes.
- Experience of setting up, leading and conducting user group meetings or working parties and the production of notes and minutes as required
- Experience of working with complex information/data, analysing, evaluating and presenting evidence and performance trend analysis to support reporting procedures.
- Able to present information a clear and concise format taking into consideration the media used and special requirements of the recipients.
Desirable
- Knowledge of NHS Patient Transport Operations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
