Job summary
An exciting opportunity have arisen for someone looking to progress their career and become a Hospital Ambulance Liaison Officer (HALO) in the South East of area of SCAS.
The HALO role is a vital position in the support, management, and liaison between SCAS and Hospital teams. You will become a key player and pivotal link between the ambulance service and external stakeholders, while liaising as part of the command structure and control centers. As a highly visible ambassador for the Trust you will be expected to demonstrate and champion the behaviours linked to the key values of: Team Working, Caring, Innovation and Professionalism.
We are seeking 1 candidates: based at North Harbour Resource Centre. This role is full time working a bespoke rota.
Main duties of the job
Main duties of the role
The HALO will be an effective and proactive liaison between external stakeholders, Hospital Trusts and SCAS, and while in liaison with duty commanders, be responsible for the safe and effective management of patients and staff during times of ambulance holding to maximise service delivery.
You must be a team player, accept responsibility, demonstrate accountability and be a confident decision maker. You will possess good interpersonal and communications skills. You will need to be competent in basic IT skills and capable of logical thinking, practical problem-solving, objective assessment skills and report writing.
Staff welfare remains forefront of daily service delivery and the HALO will play a pivotal role in supporting the management team in ensuring this is provided effectively and robustly.
We believe and encourage commitment to your own ongoing personal and professional development is essential and should be demonstrated in your application.
About us
Working for your organisation
Benefits we offer:
- Expert training and support from our dedicated in-house education team.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Job description
Job responsibilities
Please see attached JD for full details;
To act as a point of contact between South Central Ambulance Service NHS Trust (SCAS) U & E service and Acute Hospital Trusts within a given locality. There may be a requirement to travel to other sites across the wider SCAS environment.
To be an on-site presence to respond to and resolve issues and matters concerning U & E Operations.
To liaise with ED staff and attend meetings as required to provide SCAS representation and assist in the efficient and effective patient flow within the hospital environment.
To be an ambassador when representing SCAS by acting in a professional and positive manner ensuring the Trusts values are adhered to at all times.
To liaise regularly with SCAS CCC, Operational and Tactical Commanders to provide accurate updates and information.
To record and report adverse events and incidents affecting patient safety and crew wellbeing.
To utilise the current monitoring and recording process while multiple ambulances are unable to offload.
Job description
Job responsibilities
Please see attached JD for full details;
To act as a point of contact between South Central Ambulance Service NHS Trust (SCAS) U & E service and Acute Hospital Trusts within a given locality. There may be a requirement to travel to other sites across the wider SCAS environment.
To be an on-site presence to respond to and resolve issues and matters concerning U & E Operations.
To liaise with ED staff and attend meetings as required to provide SCAS representation and assist in the efficient and effective patient flow within the hospital environment.
To be an ambassador when representing SCAS by acting in a professional and positive manner ensuring the Trusts values are adhered to at all times.
To liaise regularly with SCAS CCC, Operational and Tactical Commanders to provide accurate updates and information.
To record and report adverse events and incidents affecting patient safety and crew wellbeing.
To utilise the current monitoring and recording process while multiple ambulances are unable to offload.
Person Specification
Essential
Essential
- Registered HCPC Paramedic or RGN Nurse
- (2 years post registration experience including preceptorship training and Newly Qualified Paramedic (NQP) period).
- IHCD or FutureQuals Emergency Response Driving qualification
- Evidence of on-going professional development
- VDU Work
- Standard keyboard skills
- Able to travel to other locations as required
Desirable
- Supervisory or management qualification to NVQ3 level or equivalent experience or study towards a relevant qualification
- Formal Leadership qualification or demonstrable level of experience
Knowledge and Experience
Essential
- Thorough working knowledge of U&E Services
- Working knowledge of appropriate IT systems: e.g. SCAS Connect
- Experience in analysing and interpreting data and delivering presentations based on the information
- Experience of complaint and reportable incident procedures to promote a culture of continual improvement
- Experience of dealing with poor performance and remedial actions
- Working knowledge of governance e.g. Health and Safety, Clinical, Freedom of Information, Confidentiality
- Evidence of Supervisory / management experience
- Knowledge of the challenges facing health and social care
Desirable
- Experience of engagement with external stakeholders
Person Specification
Essential
Essential
- Registered HCPC Paramedic or RGN Nurse
- (2 years post registration experience including preceptorship training and Newly Qualified Paramedic (NQP) period).
- IHCD or FutureQuals Emergency Response Driving qualification
- Evidence of on-going professional development
- VDU Work
- Standard keyboard skills
- Able to travel to other locations as required
Desirable
- Supervisory or management qualification to NVQ3 level or equivalent experience or study towards a relevant qualification
- Formal Leadership qualification or demonstrable level of experience
Knowledge and Experience
Essential
- Thorough working knowledge of U&E Services
- Working knowledge of appropriate IT systems: e.g. SCAS Connect
- Experience in analysing and interpreting data and delivering presentations based on the information
- Experience of complaint and reportable incident procedures to promote a culture of continual improvement
- Experience of dealing with poor performance and remedial actions
- Working knowledge of governance e.g. Health and Safety, Clinical, Freedom of Information, Confidentiality
- Evidence of Supervisory / management experience
- Knowledge of the challenges facing health and social care
Desirable
- Experience of engagement with external stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
South Central Ambulance Service NHS Foundation Trust
Address
North Harbour Resource Centre
Unit 3 Northarbour Road
Cosham
PO3 6TL
Employer's website
https://scasjobs.co.uk/ (Opens in a new tab)
