Job summary
An opportunity has arisen within South Central Ambulance Service (SCAS) for a Team Leader within our Patient Transport Service (PTS). This role will be based in Oxford City Resource Centre
Our Patient Transport Service is a pivotal role within SCAS, providing a safe and efficient transport of patients to and from healthcare settings and their home.
As a Team Leader you will be responsible for the day-to-day supervision and management of a team of Ambulance Care Assistants (ACAs) that work on the Patient Transport Service. This will involve the management of personnel, monitoring performance management, sickness and annual leave following relevant HR Policies and Procedures. You will be familiar with and adhere to service plans policies, procedures and Key Performance Indicators (KPIs)
In addition, you will need to resolve any localised fleet issues and maintain stations in prepared readiness and for auditing.
Main duties of the job
The post holders will provide leadership and management direction to the operational teams of ACAs. You will work closely with the Senior Operations Manager to ensure that service delivery maintains the standards required as per our contractual arrangements and Service Level Agreements.
The successful candidate will be an ambassador for the Trust, and in particular PTS, assisting in the development of close working relationships with our users.
About us
We offer:
- Automatic enrolment to the NHS Pension Scheme.
- Starting annual leave entitlement of 27 days plus bank holidays, rising to 33 days after 10 years' service.
- Opportunities for career development
- Access to apply for continuing professional development
- Access to apply for other educational qualifications
- Occupational Health support along with an Employee Assistance Program
Job description
Job responsibilities
The successful candidate will possess:
- Excellent listening skills
- Problem solving and decision-making skills
- Ability to manage and lead a team
- Ability to prioritise own workload
Please see the job description and person specification for further details.
Please state in your supporting statement how you meet the criteria outlined in the attached person specification.
Job description
Job responsibilities
The successful candidate will possess:
- Excellent listening skills
- Problem solving and decision-making skills
- Ability to manage and lead a team
- Ability to prioritise own workload
Please see the job description and person specification for further details.
Please state in your supporting statement how you meet the criteria outlined in the attached person specification.
Person Specification
Qulifications and Training
Essential
- oBusiness administration and/or Management or qualification to level 4 or proven equivalent people management experience (must be willing to attain relevant qualification if not held).
- oFull UK manual Driving Licence - to C1 category (must have at least provisional C1 at point of application and be willing to complete full C1)
- oFull UK manual Driving Licence with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected)
Desirable
- oComputer qualification
- oSupervisory experience in a Customer Care/Patient setting
Knowledge and Experience
Essential
- oExperience of Patient or Customer/Client Care
- oExperience of working in a team environment
- oExperience of Leadership
Desirable
- oKnowledge of the NHS
- oKnowledge of NHS Patient Transport Operations
- oPrevious experience of Ambulance Care Assistant Role
- oPrevious patient facing experience in a professional caring capacity
Skills and Aptitudes
Essential
- oExcellent Communication skills: Aurally, Written and Oral.
Physical Requirements
Essential
- oPhysically fit to undertake all aspects of a patient facing role including the ability to use all aspects of patient moving equipment
Person Specification
Qulifications and Training
Essential
- oBusiness administration and/or Management or qualification to level 4 or proven equivalent people management experience (must be willing to attain relevant qualification if not held).
- oFull UK manual Driving Licence - to C1 category (must have at least provisional C1 at point of application and be willing to complete full C1)
- oFull UK manual Driving Licence with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected)
Desirable
- oComputer qualification
- oSupervisory experience in a Customer Care/Patient setting
Knowledge and Experience
Essential
- oExperience of Patient or Customer/Client Care
- oExperience of working in a team environment
- oExperience of Leadership
Desirable
- oKnowledge of the NHS
- oKnowledge of NHS Patient Transport Operations
- oPrevious experience of Ambulance Care Assistant Role
- oPrevious patient facing experience in a professional caring capacity
Skills and Aptitudes
Essential
- oExcellent Communication skills: Aurally, Written and Oral.
Physical Requirements
Essential
- oPhysically fit to undertake all aspects of a patient facing role including the ability to use all aspects of patient moving equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
