Job summary
Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head? Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same.
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?
We are looking to recruit reliable, caring, and enthusiastic people to join our motivated, friendly and hardworking team based in Milton Keynes
You will need to be able commit to full time training for 6 weeks. During this 6 week period you will need to have 100% attendance.
Main duties of the job
To be part of our team and work in a privileged and trusted role with members of the public, you'll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. You will need to be able to identify when a call is urgent and react accordingly. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
About us
To be successful in this role we require candidates to meet the following criteria:
- Competent in the use of IT systems
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
- Customer service experience from a telephone or face-to-face role
- Ability to multi-task and manage competing priorities
- Good written and verbal communication skills
- Ability to listen and record information accurately
Benefits of this role include:
- Starting salary of £22,816 pro rata + unsocial hours payments (annual salary circa £25,000)
- 27 days holiday plus bank holidays, rising to 33 days (pro-rata for part time)
- Enrolment into the NHS Pension Scheme
- Access to many discounts
- Part time - 24 hours per week
- Free onsite car parking
- Employee assistance program
- Rota basis
Job description
Job responsibilities
Candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays. Please look at the example rotas under additional information.
The recruitment process:
The recruitment process consists of three stages. Candidates successful at each stage will progress to the next stage.
- Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
- Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
- Interview an online interview with a 111 Health Advisor Team Leader from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch atccc.recruitment@scas.nhs.uk
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Job description
Job responsibilities
Candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays. Please look at the example rotas under additional information.
The recruitment process:
The recruitment process consists of three stages. Candidates successful at each stage will progress to the next stage.
- Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
- Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
- Interview an online interview with a 111 Health Advisor Team Leader from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch atccc.recruitment@scas.nhs.uk
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Person Specification
Qualifications and Training
Essential
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Desirable
- GuidanceScore NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential
- Experience in a customer/patient services environment, dealing with the members of the general public
- Experience of using computerised systems
- Experience of using a telephone as a regular means of communication in a work environment
Desirable
- Geographical knowledge of the operational area
- Experience of working rotating shifts
- Knowledge of first aid and/or anatomy
Person Specification
Qualifications and Training
Essential
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Desirable
- GuidanceScore NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential
- Experience in a customer/patient services environment, dealing with the members of the general public
- Experience of using computerised systems
- Experience of using a telephone as a regular means of communication in a work environment
Desirable
- Geographical knowledge of the operational area
- Experience of working rotating shifts
- Knowledge of first aid and/or anatomy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
