NHS 111 Clinical Shift Manager

Job description

Job responsibilities

As a Shift Manager within South Central Ambulance Service you will be required to provide leadership to your team to ensure the effective provision of the service they provide and to champion change in the organisation. You will ensure that your staff are motivated and express a positive attitude towards the organisation. You will address any issues and concerns that may inhibit your staff from achieving both their personal and organizational goals.

While having a pathways license is desirable, we would consider training in pathways for the right candidate.

2. To work as an autonomous practitioner to support other practitioners within the operational environment using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.3. To provide healthcare advice supported by clinical assessment software and facilitate onward to other professionals if required.4. To liaise and communicate clinical information verbally and via technical links, where available, with health economy partners to ensure continuity of care for the caller.5. To maintain and ensure clinical safety and maintenance of a high-quality service to those patients who call 111: To ensure that the communications link and software is operational and if it is non-operational to inform appropriate line managers and IT services. To maintain overall responsibility for the shift regards the needs of the team, e.g. breaks, sudden increase of 111 calls and the possible need of extra resources. To monitor the call queue to ensure that the calls are handled in a safe, timely and appropriate manner.6. To work towards service delivery targets, clinical indicators, and national and locally negotiated targets.7. To attend and actively participate in regular management meetings and work with the line manager to improve and / or consistently maintain performance.8. To actively participate in regular call monitoring and quality of call handling to include call review and self reflection.9. To ensure continued professional development through mandatory training and within personal development plans.10. To provide clinical and professional expertise as required to call centrecolleagues.11. To support and participate in the provision of core training where appropriate.12. To review, evaluate and recommend revisions of clinical assessment software.13. To operate within all local and national policies, procedures and protocols provided.14. To comply with Clinical Governance standards including audit and customer satisfaction programme's, and to ensure continuous development of a quality service.15. To adhere to your Professional code of conduct at all times.16. To maintain professional standards and representation of South Central Ambulance Service Trust both internally and externally.17. To manage Clinical Advisors on a daily basis. This includes responsibility for recruitment, attendance management, performance management and appraisal.

Please see Job description and personal specification for further details.

We are looking for someone who can lead by example and has the drive and enthusiasm to motivate a team. This is an ever-changing environment with constant challenges, so we are looking for someone who commands respect and is passionate about making positive changes to enhance the service for our patients.

The successful candidate will be responsible for professional, safe and effective clinical supervision of service delivery on an operational shift basis. You will provide clinical expertise, by providing assessment, advice and information according to the clinical assessment software and clinical protocols. Utilising professional judgment and decision making skills you will manage clinical queues safely, allocating work across the clinicians within the IUC service and referring to other provider agencies as appropriate.

Line managing a team of clinicians and non-clinical health advisors, you will ensure that staff are motivated to meet both their personal and organisational goals. As a line manager you will provide guidance, direction and leadership to your team managing sickness, welfare and any capability issues.

You will also be proficient in report-writing and able to interpret data as you will need to report performance statistics across the Trust.

You will also deputise on behalf of the locality manager, when required.

Person Specification

Qualifications

Essential

• Recognised professional qualification, e.g. registered general nurse (RN1, RNA), ECP or Paramedic
• Valid registration with NMC / HPC

Knowledge & Experience

Essential

• Managed a team
• Recent clinical experience
• Supervisory experience
• Triage experience
• Audit, evaluation and clinical governance experience

Desirable

• Previous experience of telephone consultation
• Previous experience in a call centre environment such as NHS Direct
• Experience of supporting others in clinical practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Bicester

OX26 6HR

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)