Job summary
South Central Ambulance Service NHS Foundation Trust is looking for a dedicated and highly motivated individual to join the IM&T Critical Systems team for a 12 month secondment to support the Global Rostering System (GRS) in the role of Critical Systems Support Officer (GRS), working with internal and external stakeholders, to ensure that the GRS system is correctly and effectively configured and performs within required parameters.
Main duties of the job
The applicant would positively benefit from holding prior experience of the GRS system, be able to manage internal and external stakeholder requirements on the system, develop change control notices, track and manage changes, acting as the system configuration administrator.
The successful applicant will demonstrate an ability to liaise and communicate effectively with a range of internal stakeholders (e.g. Workforce Planning, ICT technicians and managers, Business Intelligence), and external stakeholders such as Total Mobile - GRS, and other stakeholders.
About us
Benefits we offer:
- Expert training and support from our dedicated in-house education team.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Job description
Job responsibilities
The role will require the applicant to be flexible with time management and working location in order to meet the demands of a busy emergency and urgent care service provider. The successful candidate may be expected to regularly travel to different Trust locations to attend meetings as required, to participate in service review meetings, initiate and implement in-house system changes, whilst tracking and where necessary challenging the supplier, to ensure continuity of service.
The successful applicant will be professional, with good communication skills, demonstrating the ability to manage on behalf of the Workforce Planning Team and ICT the day to day system and software administrative activities and contribute effectively to the development roadmap.
Job description
Job responsibilities
The role will require the applicant to be flexible with time management and working location in order to meet the demands of a busy emergency and urgent care service provider. The successful candidate may be expected to regularly travel to different Trust locations to attend meetings as required, to participate in service review meetings, initiate and implement in-house system changes, whilst tracking and where necessary challenging the supplier, to ensure continuity of service.
The successful applicant will be professional, with good communication skills, demonstrating the ability to manage on behalf of the Workforce Planning Team and ICT the day to day system and software administrative activities and contribute effectively to the development roadmap.
Person Specification
Qualifications and Training
Essential
- Ability to utilise to basic / intermediate standards- the regular Microsoft Office applications to include: Word, Excel, Powerpoint, Visio.
- 999 / 111 Clinical systems user / administrator experience
Desirable
- Recognised qualification in IT Critical Systems methods and techniques
- Demonstrable experience in Project management principles (PRINCE II, Agile etc)
Knowledge & Experience
Essential
- Experience in working in and leading teams
- Experience in planning, resolving and investigating complex problems
- Experience in report writing, and presenting complex information to management and peers
- Experience of presenting data via reports, manipulating data into a manageable format, data comparison, data analysis and statistical data presenting in a format relevant to the intended audience
- Experience of using advanced features of IT software including Microsoft Office, Access, Excel, windows XP, etc, extracting and manipulating data using queries and exporting data to other programme's
Desirable
- experience of working with various database systems
- Knowledge of current NHS data standards and definitions
Skills & Aptitudes
Essential
- Proven ability to lead, motivate and inspire a team, commanding the confidence of managers, staff and other health care professionals
- Demonstrate a sound ethos of team working within a department
- Excellent time management skills, able to deliver quality work to agreed deadlines
- Ability to maintain clear focus under pressure
Desirable
- Demonstrates ability to facilitate and undertake practical training of new departmental staff in the procedures and specific IT of the department
Special Requirements
Essential
- Demonstrates a proactive approach to challenges, displaying innovative ways of working, constantly seeking improvements in order to achieve objectives
- Demonstrates resilience, persistence, confidence and self belief, while recognising their personal impact on others
- Demonstrates high levels of personal integrity and a commitment to professional and personal quality standards
- Demonstrates a personal commitment to development, maintaining an up to date personal development plan
- Full DVLA Driving Licence
Person Specification
Qualifications and Training
Essential
- Ability to utilise to basic / intermediate standards- the regular Microsoft Office applications to include: Word, Excel, Powerpoint, Visio.
- 999 / 111 Clinical systems user / administrator experience
Desirable
- Recognised qualification in IT Critical Systems methods and techniques
- Demonstrable experience in Project management principles (PRINCE II, Agile etc)
Knowledge & Experience
Essential
- Experience in working in and leading teams
- Experience in planning, resolving and investigating complex problems
- Experience in report writing, and presenting complex information to management and peers
- Experience of presenting data via reports, manipulating data into a manageable format, data comparison, data analysis and statistical data presenting in a format relevant to the intended audience
- Experience of using advanced features of IT software including Microsoft Office, Access, Excel, windows XP, etc, extracting and manipulating data using queries and exporting data to other programme's
Desirable
- experience of working with various database systems
- Knowledge of current NHS data standards and definitions
Skills & Aptitudes
Essential
- Proven ability to lead, motivate and inspire a team, commanding the confidence of managers, staff and other health care professionals
- Demonstrate a sound ethos of team working within a department
- Excellent time management skills, able to deliver quality work to agreed deadlines
- Ability to maintain clear focus under pressure
Desirable
- Demonstrates ability to facilitate and undertake practical training of new departmental staff in the procedures and specific IT of the department
Special Requirements
Essential
- Demonstrates a proactive approach to challenges, displaying innovative ways of working, constantly seeking improvements in order to achieve objectives
- Demonstrates resilience, persistence, confidence and self belief, while recognising their personal impact on others
- Demonstrates high levels of personal integrity and a commitment to professional and personal quality standards
- Demonstrates a personal commitment to development, maintaining an up to date personal development plan
- Full DVLA Driving Licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
