South Central Ambulance Service NHS Foundation Trust

Emergency Dispatch Assistant

Information:

This job is now closed

Job summary

South Central Ambulance Service are looking to recruit several Ambulance Emergency dispatch assistants to join our teams that are based at our Bicester site in Oxfordshire.

As an Ambulance Emergency Dispatch Assistant, you will be responsible for assisting our 999 dispatchers to ensure we monitor and navigate our crew to jobs as safely and as quickly as possible whilst ensuring our crews and members of the public safety is at the forefront of your mind.

Main duties of the job

Roles and responsibilities of an Emergency dispatch assistant include:

  • Support and assist emergency dispatchers by following their instructions and assisting with their duties
  • Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
  • Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged

To be successful in this role we require candidates to meet the following criteria:

  • Competent in the use of IT systems
  • GCSE grades 4-9 or equivalent in Maths and English
  • Customer service experience from a telephone or face to face role
  • Ability to multi-task and manage competing priorities
  • Good Knowledge of geographical area
  • Good written and verbal communication skills
  • Ability to listen and record information accurately

About us

Benefits for this role include:

  • Starting salary £212,816 + Unsocial hours payments (annual salary circa £26,000pa)
  • 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
  • Enrolment into the NHS pension scheme
  • Occupational Health support along with an Employee Assistance Programme.
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
  • Free onsite car parking
  • Expert training and support from our dedicated in-house education team

Details

Date posted

22 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year Pro Rata/ Per Annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

195-23-EDA-CJP-N21

Job locations

Northern House

Bicester

OX26 6HR


Job description

Job responsibilities

We are offering full time and part time hours. Candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays.

Successful candidates will be required to complete a six week full time training programme at commencement of post which is fully paid. This covers the required dispatch training and mentoring.

This is a challenging but very rewarding role! If you would like to be considered, please click apply and once of our coordinators will be in touch.

Job description

Job responsibilities

We are offering full time and part time hours. Candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays.

Successful candidates will be required to complete a six week full time training programme at commencement of post which is fully paid. This covers the required dispatch training and mentoring.

This is a challenging but very rewarding role! If you would like to be considered, please click apply and once of our coordinators will be in touch.

Person Specification

Qualifications

Essential

  • GCSE grades 4-9 or equivalent in Maths and English
  • Typing speed at least equivalent to 25 words per minute

Desirable

  • NHS Pathways Licence
  • NVQ 2/3 in Customer Care, Contact Centre Operations or Call Handling Operations

Knowledge and Experience

Essential

  • Customer Service experience from a telephone or face to face role.
  • Competent in the use of IT systems
  • Good Knowledge of geographical area
  • Demonstrable ability to multitask and manage competing priorities
  • Demonstrable Experience of working in a time pressured environment

Desirable

  • Previous experience of working in an Emergency Communications Centre or Call Centre
  • Previous experience of using Emergency Dispatch IT Systems
  • Experience of operating telephone, radio, and data communication systems
Person Specification

Qualifications

Essential

  • GCSE grades 4-9 or equivalent in Maths and English
  • Typing speed at least equivalent to 25 words per minute

Desirable

  • NHS Pathways Licence
  • NVQ 2/3 in Customer Care, Contact Centre Operations or Call Handling Operations

Knowledge and Experience

Essential

  • Customer Service experience from a telephone or face to face role.
  • Competent in the use of IT systems
  • Good Knowledge of geographical area
  • Demonstrable ability to multitask and manage competing priorities
  • Demonstrable Experience of working in a time pressured environment

Desirable

  • Previous experience of working in an Emergency Communications Centre or Call Centre
  • Previous experience of using Emergency Dispatch IT Systems
  • Experience of operating telephone, radio, and data communication systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Bicester

OX26 6HR


Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Bicester

OX26 6HR


Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment

EOC Recruitment

EOC.Recruitment@scas.nhs.uk

01869365000

Details

Date posted

22 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year Pro Rata/ Per Annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

195-23-EDA-CJP-N21

Job locations

Northern House

Bicester

OX26 6HR


Supporting documents

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