Royal Berkshire NHS Foundation Trust

Receptionist (CAT Team 3A Urology)

This job is now closed

Job summary

Band 2 Receptionist (CAT Team 3A - Urology)

The post holder will be responsible for delivering an effective and efficient support service in the Urology department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Urology Procedures.

The post holder is the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To coordinate and ensure the smooth registration of patients attending Outpatient Clinics. To assist in the preparation of the administration paperwork.

The ideal candidate should be confident and have strong customer service skills. Be able to multi-task under challenging and busy work environment, whilst being calm and courteous.

Main duties of the job

Welcoming patients into the department as the first point of call for patients attending their appointments.
Work closely with the wider CAT and clinical team.
Use GPAS and EPR to check in patients and update records as required.
Monitor patients arriving on patient transport and make changes where required.
Any discrepancy in the patient's appointment must be amended and the patient informed of any changes, e.g. transport patients.
All documents required for the clinics are complete and available for the start of the clinics and take appropriate remedial action if not.
Greet patients in a courteous and appropriate manner.
To notify nursing staff of any appointment changes.
Book DNA appointments and arranging appointments where applicable for patients before they leave the department.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

27 August 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-8178888PCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

United Kingdom

Job description

Job responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and the wider admin team to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Job description

Job responsibilities

The receptionist works in close partnership with medical, nursing and the wider admin team to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Person Specification

Education / Qualifications

Essential

GCSE or an equivalent qualification in English and Maths

Experience

Essential

Reception experience within a customer service setting
Experience of administrative systems and processes

Skills, Knowledge and Abilities

Essential

Good organisational and multitasking skills
Ability to follow instructions, guidelines and process.

Person Specification

Education / Qualifications

Essential

GCSE or an equivalent qualification in English and Maths

Experience

Essential

Reception experience within a customer service setting
Experience of administrative systems and processes

Skills, Knowledge and Abilities

Essential

Good organisational and multitasking skills
Ability to follow instructions, guidelines and process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)