Royal Berkshire NHS Foundation Trust

Rheumatology DAWN Patient Surveillance Assistant Administrator

The closing date is 30 April 2026

Job summary

Band 3 Rheumatology DAWN Patient Surveillance Assistant Administrator

This is a part-time post for 18.75 hours per week.

The post holder will be the point of contact for all administrative issues relating to Rheumatology patients' pathway of care for blood surveillance:

Work as part of a multidisciplinary team to ensure the monitoring of patients on a surveillance pathway is managed smoothly.

Work closely with the Rheumatology CNSs and Consultants to support robust surveillance of the patient monitoring of their condition and act accordingly to the specialty instructions and SOPs.

Work closely with the DAWN/Biologic Multispecialty surveillance Administrator for Integrated Medicine and closely with the Rheumatology Clinical Administration Team (CAT 9) to ensure appropriate cross-cover is provided.

Main duties of the job

Ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust, to ensure that functions of the role are carried out correctly within given timescales, as per SOPs.

Demonstrate polite, clear, accurate advice line support for patients and document all communication on EPR and DAWN, with some self-guided initiative.

The post holder will be expected to work autonomously and seek help from clinician when appropriate.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

15 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

193-7922539NCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Education/ Qualifications/ Training:

Essential

GCSE or equivalent in English and Maths, grades A-C
Significant Experience of using Microsoft Office, including Word and Excel or patient monitoring IT application
Accurate data entry, typing and analytical skills

Desirable

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
Ability to produce letters / reports using Word and Excel

Experience, Skills & Abilities

Essential

Demonstrates excellent interpersonal skill and team working
Polite, Clear and accurate telephone manners
Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients

Desirable

Understanding and able to liaise with Primary Care, GP and community services
Experience of working in the NHS healthcare administrative system and process

Person Specification

Education/ Qualifications/ Training:

Essential

GCSE or equivalent in English and Maths, grades A-C
Significant Experience of using Microsoft Office, including Word and Excel or patient monitoring IT application
Accurate data entry, typing and analytical skills

Desirable

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
Ability to produce letters / reports using Word and Excel

Experience, Skills & Abilities

Essential

Demonstrates excellent interpersonal skill and team working
Polite, Clear and accurate telephone manners
Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients

Desirable

Understanding and able to liaise with Primary Care, GP and community services
Experience of working in the NHS healthcare administrative system and process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)