Royal Berkshire NHS Foundation Trust

Patient Pathway Coordinator (CAT 8 Haematology)

The closing date is 22 February 2026

Job summary

Band 4 Patient Pathway Coordinator (CAT8 Haematology)

We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our team.

We are looking for an excellent and proactive team player who can offer commitment in providing support to clinical and non-clinical staff.

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging conditions and have the ability to self-organize and assist with work from those within their team.

Please note: The advert may close early if we receive a sufficient number of applications.

Please note: This is an on-site role and is not suitable for remote working.

Main duties of the job

You will be the point of contact for all administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by The Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

13 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-7786756NCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

The post holder will be the point of contact for all administrative issues relating to patients pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the PPC team.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education/Qualifications

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent in English and Maths, grades A-C

Previous Experience

Essential

Experience of using Microsoft Office, including Word and Excel
Experience of scheduling outpatient appointments and/or admissions
Experience of working in a multidisciplinary team
Experience of handling patient/customer queries

Desirable

Experience of supervising staff
Experience of using patient data systems
Experience of working in a healthcare setting
Experience of handling patient complaints.

Person Specification

Education/Qualifications

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent in English and Maths, grades A-C

Previous Experience

Essential

Experience of using Microsoft Office, including Word and Excel
Experience of scheduling outpatient appointments and/or admissions
Experience of working in a multidisciplinary team
Experience of handling patient/customer queries

Desirable

Experience of supervising staff
Experience of using patient data systems
Experience of working in a healthcare setting
Experience of handling patient complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)