Job summary
An opportunity has arisen for an experienced administrator to join the PALS (Patient Advice and Liaison Service), supporting the delivery of the service. PALS deal with a wide range of enquiries and concerns from patients, relatives, carers and external organisations. The successful candidate will have a strong focus on customer care, excellent communication skills, the ability to problem solve and a tactful, empathetic nature. You will work as part of a team and also have the ability to work independently, to think creatively about how you may provide an appropriate resolution.
The post holder will work closely with other members of the PALS team, sharing knowledge and learning. The post holder will also liaise with external organisations and internal stakeholders in relation to PALS enquiries/concerns.
Main duties of the job
Core activities will include:
- Management of the shared inboxs
- Telephone communication
- Logging correspondence onto a database
- Working as a team
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description
Job responsibilities
To support with the administration of the PALS and Complaints teams. You will be a strong team player with excellent organisation skills. Strong MS office skills and a willingness to learn our specific IT packages. You must be well organised and have a good attention to detail with a strong customer focus. Ability to work independently and solve problems.
The main functions of the role are to log incoming PALS concerns from Email, Phone and In Person. Must be able to build relationships with colleagues in other teams. Clear polite communication both written and spoken is essential.
Job description
Job responsibilities
To support with the administration of the PALS and Complaints teams. You will be a strong team player with excellent organisation skills. Strong MS office skills and a willingness to learn our specific IT packages. You must be well organised and have a good attention to detail with a strong customer focus. Ability to work independently and solve problems.
The main functions of the role are to log incoming PALS concerns from Email, Phone and In Person. Must be able to build relationships with colleagues in other teams. Clear polite communication both written and spoken is essential.
Person Specification
essential
Essential
- MS office (outlook)
- Telephone experience
Desirable
essential
Essential
- English GCSE
- A-levels (or equivalent)
Desirable
- customer service experience
- shared inbox management
Person Specification
essential
Essential
- MS office (outlook)
- Telephone experience
Desirable
essential
Essential
- English GCSE
- A-levels (or equivalent)
Desirable
- customer service experience
- shared inbox management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
