Outpatients Administrator (T&O OPD)
The closing date is 31 August 2025
Job summary
Band 3 Outpatients Administrator (T&0 OPD)
The post holder will be the point of contact for the administrative issues relating to patients' pathway of care in relation to outpatient enquires and Virtual Fracture Clinic (VFC).
The post holder will work as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
In addition to managing the VFC patient pathways, the post holder will also be required to perform complex administrative functions and will be responsible for receiving patients and visitors attending the orthopaedic outpatient clinics, taking ownership of escalated administrative issues where appropriate.
The Orthopaedic Outpatient Administrator works in close partnership with medical, nursing and clinical admin team (CAT) staff to ensure the smooth running of the outpatients department.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
Act as the first point of contact for visitors, patients, and colleagues in a professional and friendly manner.
Manage patient referrals by processing and uploading them to the Electronic Patient Record (EPR) system, including new patient registration.
Prepare documentation for T&O outpatient clinics and handle incoming calls, liaising with relevant staff as needed.
Check patients in, verify demographics, and efficiently schedule appointments to optimize clinic capacity and ensure patients see the appropriate clinician.
Maintain accurate records using Trust IT systems and specialty databases.
Investigate patient DNAs and communicate with consultants.
Manage cancellations, handle post, and perform general typing and minute-taking.
Provide cross-cover and support within the outpatient team, including training new staff.
Contribute to service improvements and efficiently manage own workload.
Process departmental orders and manage stock levels.
Assist visitors and patients with directions and transport requests.
Oversee charity donations and ensure a safe, organized work environment by reporting facility issues.
Perform additional duties as directed by the Deputy Department Manager.
About us
The post holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility andthe following key characteristics.
Details
Date posted
17 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
193-7411808PCG
Job locations
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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