Job summary
We are looking for a team player with an interest in overseas visitors accessing healthcare. We have changed our structure and we need someone with an eye for detail, can spot inaccuracies, is inquisitive and curious, and can input data and run a team diary. Someone who can carry out the start of a process duty, take messages and field the information to the correct team member.
The work is interesting but we have a lot of it, and it is timely, so some of the work does not land until 11am, hence we would like the person to start 10:30, check emails and then pick up the daily manual work.
Main duties of the job
Work consists of loading data received via email or a physical hard copy form onto a Database, checking whether we already have the information. Adding the information to a diary sheet to be shared with the team. Making a file on line, sending a first letter - again either physically or via email. Then giving the information to the team so they can diary for 2 weeks. To be able to answer telephone calls and take a message. Be able to send emails with accurate information in line with government guidelines and Trust Care Values. Training will be given.
Be a Team player, and be part of that team. This is a change in structure and it is important that the person feels part of the bigger picture.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description
Job responsibilities
We work in the area of checking eligibility of patients utilising NHS secondary or acute services, whereby they may need to pay for them.
Work consists of loading data received via email or a physical hard copy form, onto a Database, checking whether we already have the information. Adding the information to a diary sheet to be shared with the team. Making a file on line, sending a first letter - again either physically or via email. Checking NHS numbers and status banners on the National NHS spine. Then giving the information to the team so they can diary for 2 weeks. To be able to answer telephone calls and take a message. Occasionally being a witness to patients providing physical evidence. Be able to send emails with accurate information in line with government guidelines and Trust Care Values.
Training will be given.
Job description
Job responsibilities
We work in the area of checking eligibility of patients utilising NHS secondary or acute services, whereby they may need to pay for them.
Work consists of loading data received via email or a physical hard copy form, onto a Database, checking whether we already have the information. Adding the information to a diary sheet to be shared with the team. Making a file on line, sending a first letter - again either physically or via email. Checking NHS numbers and status banners on the National NHS spine. Then giving the information to the team so they can diary for 2 weeks. To be able to answer telephone calls and take a message. Occasionally being a witness to patients providing physical evidence. Be able to send emails with accurate information in line with government guidelines and Trust Care Values.
Training will be given.
Person Specification
Reference to Government guidelines charging regulations
Essential
- In personal statement something that reflects on why we carry out this work
Desirable
- an understanding of the charging regulations, mentioned on the application
Accuracy in the application of English Language
Essential
- Spelling Errors
- Answering questions succinctly
Desirable
- Experience in a Specialist area not necessarily overseas visitors
- Secretarial /PA skill duties with data input
- Able to use EPR
An example of when something was wrong and how it was dealt with
Essential
- Being able to explain what happened succinctly - what went wrong
- Being able to explain the outcome
Desirable
- Able to deal with issues that fall outside of the remit
- If the issue was passed up the line, what feedback if any was given or wanted - explain
Charging Regulations 2015
Essential
- Understand that there are Guidelines that we adhere to.
- Understanding that we work with Finance to raise invoices
Desirable
- Understanding how that guidance relates to our work
- Basic understanding of invoicing
Person Specification
Reference to Government guidelines charging regulations
Essential
- In personal statement something that reflects on why we carry out this work
Desirable
- an understanding of the charging regulations, mentioned on the application
Accuracy in the application of English Language
Essential
- Spelling Errors
- Answering questions succinctly
Desirable
- Experience in a Specialist area not necessarily overseas visitors
- Secretarial /PA skill duties with data input
- Able to use EPR
An example of when something was wrong and how it was dealt with
Essential
- Being able to explain what happened succinctly - what went wrong
- Being able to explain the outcome
Desirable
- Able to deal with issues that fall outside of the remit
- If the issue was passed up the line, what feedback if any was given or wanted - explain
Charging Regulations 2015
Essential
- Understand that there are Guidelines that we adhere to.
- Understanding that we work with Finance to raise invoices
Desirable
- Understanding how that guidance relates to our work
- Basic understanding of invoicing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
