Royal Berkshire NHS Foundation Trust

Receptionist

The closing date is 29 June 2025

Job summary

The post holder will be responsible for delivering an effective and efficient support service inGeneral Outpatients, to assist in the provision of quality patient care. This will includecomprehensive clerical and administrative duties, along with receptionist responsibility to GeneralOutpatients.

The post holder is responsible for the first line of contact with families and professionals, and willprovide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate andensure the smooth registration of patients attending General Outpatient Clinics. To assist in thepreparation of the administration paperwork.Act as a multi-skilled worker within Networked Care adapting to the competing demands of theservice.

Main duties of the job

Use GPAS and EPR to check in patients and update records as required.
Monitor patients arriving on patient transport and make changes where required.
Any discrepancy in the patient's appointment must be amended and the patient informed of any changes e.g. transport patients.
All documents required for the General Outpatient clinics are completeand available for the start of the clinics and take appropriate remedial action if not.
Greet patients in a courteous and appropriate manner.
To notify nursing staff of any appointment changes.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum.

Contract

Permanent

Working pattern

Full-time

Reference number

193-7265377NCG

Job locations

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Job description

Job responsibilities

For more information on the job role, please refer to the Job description and Person Specification attached.

Job description

Job responsibilities

For more information on the job role, please refer to the Job description and Person Specification attached.

Person Specification

IT Skills

Essential

Demonstrate a good knowledge of computer systems (e.g. Microsoft Office)

Desirable

Prior experience using Cerner applications (e.g. GPAS and PowerChart)

Previous experience

Essential

Experience of administrative systems and processes

Desirable

Experience working in health care and/or the general public

Person Specification

IT Skills

Essential

Demonstrate a good knowledge of computer systems (e.g. Microsoft Office)

Desirable

Prior experience using Cerner applications (e.g. GPAS and PowerChart)

Previous experience

Essential

Experience of administrative systems and processes

Desirable

Experience working in health care and/or the general public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)