PPC- CAT 7 (Community Paediatrics)- Fixed Term,12 Months

Royal Berkshire NHS Foundation Trust

The closing date is 07 May 2025

Job summary

This is a fixed-term post for maternity cover 12 months.

Previous applicants need not apply

This is an exciting opportunity to join the Urgent Care team as a Patient Pathway Coordinator (PPC) at our Reading University site - Dingley Child Development Centre.

We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provides a first-class, efficient, pro-active and patient-focused admin service.

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Community Paediatrics team.

You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.

The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).

Knowledge of the 18 week pathway would also be beneficial.

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

About us

The town of Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as Good.

Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

23 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Fringe payment

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

193-7044430UCGB4-PPCv2

Job locations

Royal Berkshire NHS Foundation Trust

Dingley Child Development Centre. Campus, Erlegh House, Earley Gate, Whiteknights Road

Reading

RG1 5AN

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of this post.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of this post.

Person Specification

Qualification

Essential

Administration/Customer Care or acquired equivalent experience.
GCSE or equivalent in English and Maths, grades A-C

Skills, Knowledge, Abilities

Essential

Experience of using Microsoft Office, including Word and Excel
Experience of working in a multi-disciplinary team.
Customer Care experience.
Experience of handling patient/customer queries

Desirable

Experience of using digital dictation systems.
Experience of using patient data systems.
Experience of working in a healthcare setting

Previous Experience

Essential

Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling patient complaints.

Person Specification

Qualification

Essential

Administration/Customer Care or acquired equivalent experience.
GCSE or equivalent in English and Maths, grades A-C

Skills, Knowledge, Abilities

Essential

Experience of using Microsoft Office, including Word and Excel
Experience of working in a multi-disciplinary team.
Customer Care experience.
Experience of handling patient/customer queries

Desirable

Experience of using digital dictation systems.
Experience of using patient data systems.
Experience of working in a healthcare setting

Previous Experience

Essential

Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling patient complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.