Rheumatology DAWN Remote Patient Monitoring Assistant Administrator

Royal Berkshire NHS Foundation Trust

The closing date is 04 May 2025

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

Band 3 Rheumatology DAWN Remote Patient Monitoring Assistant Administrator

This role does not offer visa sponsorship.

**PLEASE NOTE: this is not a remote/home-working role - you will be required to work on-site at the hospital.**

The post holder will be the point of contact for all administrative issues relating to Rheumatology patients' pathway of care for remote blood monitoring.

You will work as part of a multidisciplinary team to ensure patients on a remote monitoring pathway is managed smoothly.

You will also work closely with the Rheumatology CNSs and Consultants to support robust monitoring of the patient remote monitoring of their condition and act accordingly to the specialty instructions and SOPs.

To work closely with the DAWN/Biologic Multispecialty Remote Monitoring Administrator for Integrated Medicine and closely with the Rheumatology Clinical Administration Team (CAT 9) to ensure appropriate cross-cover is provided.

Main duties of the job

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust, to ensure that functions of the role are carried out correctly within given timescales, as per SOPs.

The post holder will demonstrate polite, clear, accurate advice line support for patients and document all communication on EPR and DAWN, with some self-guided initiative.

The post holder will be expected to work autonomously and seek help from clinician when appropriate.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6709050NCG-C

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

Please refer to the attached Job description and Person Specification for further details of the role.

Job description

Job responsibilities

Please refer to the attached Job description and Person Specification for further details of the role.

Person Specification

Education/ Qualifications/ Training:

Essential

GCSE or equivalent in English and Maths, grades A-C
Accurate data entry, typing and analytical skills
Experience of working with patients and providing information regarding their appointments or treatment plan
Significant Experience of using Microsoft Office, including Word and Excel or patient monitoring IT application

Desirable

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
Experience of working in the NHS healthcare administrative system and process

Skills & Abilities

Essential

Polite, Clear and accurate telephone manners
Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients
Ability to demonstrate motivation to learn, develop and progress
Excellent time keeping and management

Desirable

Understanding of patient priorities and performance targets related to appointments and waiting times
Understanding and able to liaise with Primary Care, GP and community services

Person Specification

Education/ Qualifications/ Training:

Essential

GCSE or equivalent in English and Maths, grades A-C
Accurate data entry, typing and analytical skills
Experience of working with patients and providing information regarding their appointments or treatment plan
Significant Experience of using Microsoft Office, including Word and Excel or patient monitoring IT application

Desirable

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
Experience of working in the NHS healthcare administrative system and process

Skills & Abilities

Essential

Polite, Clear and accurate telephone manners
Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients
Ability to demonstrate motivation to learn, develop and progress
Excellent time keeping and management

Desirable

Understanding of patient priorities and performance targets related to appointments and waiting times
Understanding and able to liaise with Primary Care, GP and community services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.