Receptionist (Florey Sexual Health Clinic)

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Receptionist (Florey Sexual Health Clinic)

The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.

Reception is the first point of contact within our busy and extremely sensitive service andtherefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication andinterpersonal skills at all levels are essential qualities of the successful applicant.

We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

Main duties of the job

The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.

This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.

Previous NHS experience is not required, but customer-facing experience is desired.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

25 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-7014615NCG

Job locations

Florey Sexual Health Clinic

21a Craven Road

Reading

RG1 5LE

Job description

Job responsibilities

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education

Essential

GSCE (or equivalent) or above in Maths and English Language

Experience

Essential

Experience within a customer service setting

Desirable

Reception experience
Experience within an NHS administration environment

Person Specification

Education

Essential

GSCE (or equivalent) or above in Maths and English Language

Experience

Essential

Experience within a customer service setting

Desirable

Reception experience
Experience within an NHS administration environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.