Rheumatology DAWN/Biologic Remote Patient Monitoring Administrator

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Rheumatology DAWN/Biologic Remote Patient Monitoring Administrator

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, to ensure that functions of the role are carried out correctly within given timescales, as per SOPs.

The post holder will demonstrate polite, clear, accurate advice line support for patients and document all communication on EPR and DAWN, with some self-guided initiative.

The post holder will be expected to work autonomously and seek help from clinician when appropriate.

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to Rheumatology patients' pathway of care for remote blood monitoring. The post holder will work as part of a multi-disciplinary team to ensure the remote monitoring of patients on a remote monitoring pathway is managed smoothly. The post holder will also work closely with the Rheumatology CNSs, Consultants, and Pharmacy, and ICB to support robust monitoring of the patient condition and act accordingly to the specialty instructions and SOPs. To work closely with the DAWN/Biologic team for Integrated Medicine and closely with the Rheumatology Clinical Administration Team (CAT 9) to ensure appropriate cross-cover is provided.

About us

We are one of the largest hospital foundation trusts in the country, and currently touch the lives of half a million patients in the west of Berkshire every year by providing high quality acute medical and surgical services for our local communities. The Trust strives to provide high quality, compassionate care for our patients and their families.

Our values:

Compassionate
Aspirational
Resourceful
Excellent

The town of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as good.

Date posted

17 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum.

Contract

Permanent

Working pattern

Full-time

Reference number

193-7006788NCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

Please Note: This post does not offer Remote working.

For further information on this role, refer to the Job description and person specification attached.

Job description

Job responsibilities

Please Note: This post does not offer Remote working.

For further information on this role, refer to the Job description and person specification attached.

Person Specification

Education/ Qualifications/ Training

Essential

Computer Literacy Course e.g. ECDL or equivalent
Accurate data entry, typing and analytical skills
GCSE or equivalent in English and Maths, grades A-C or above
Willing to undertake further training in specialist areas.
NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience

Desirable

Ability to produce letters / reports using Word and Excel
Knowledge of medical terminology appropriate to specialist area

Skills & Abilities

Essential

Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients
Ability to plan, organise and accomplish a variety of concurrent assignments
Understanding of patient priorities and performance targets related to appointments and waiting times
Attention to details in data collection and analysis
Significant Experience of using Microsoft Office, including Word and Excel or patient monitoring IT application

Desirable

Significant Experience of using full range of IT systems and patient data or monitoring systems ( EPR and DAWN)
Understanding and able to liaise with Primary Care, GP and community services

Person Specification

Education/ Qualifications/ Training

Essential

Computer Literacy Course e.g. ECDL or equivalent
Accurate data entry, typing and analytical skills
GCSE or equivalent in English and Maths, grades A-C or above
Willing to undertake further training in specialist areas.
NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience

Desirable

Ability to produce letters / reports using Word and Excel
Knowledge of medical terminology appropriate to specialist area

Skills & Abilities

Essential

Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients
Ability to plan, organise and accomplish a variety of concurrent assignments
Understanding of patient priorities and performance targets related to appointments and waiting times
Attention to details in data collection and analysis
Significant Experience of using Microsoft Office, including Word and Excel or patient monitoring IT application

Desirable

Significant Experience of using full range of IT systems and patient data or monitoring systems ( EPR and DAWN)
Understanding and able to liaise with Primary Care, GP and community services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.