Outpatients Administrator (Orthopaedic & Fracture Clinic)

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Band 3 Outpatients Administrator (Orthopaedic and Fracture Clinic)

An exciting opportunity has arisen in the Orthopaedic and Fracture Clinic to join our friendly team of Outpatient Administrators.

The department is covered between 08.30 to 17.30 Monday to Friday (closed Bank Holidays).

Duties will involve welcoming attending patients and relatives within the department and ensuring that they are booked in accurately on the electronic system.

You will also schedule return appointments as required, including those patients being followed-up by telephone.

The administration team is responsible for ordering stock for the department, organising hospital transport and booking interpreters.

Main duties of the job

The post includes the administration of the daily Virtual Fracture Clinic, working as part of a multidisciplinary team.

This is a very busy clinic and requires the post holder to manage referrals, schedule appointments and complete patient correspondence in line with current protocols.

You will need to be able to work in a calm, logical and methodical way but be able to multi-task. You must possess effective communication skills whilst dealing with frequent interruptions.

You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in administration and clerical duties with customer care skills. Full training will be given on IT systems and processes.

You will need to display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.

The key purpose of this role is to deliver a 'world class' service to the Trust and you will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

23 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6925669PCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

The post holder will be the point of contact for the administrative issues relating to patients pathway of care in relation to outpatient enquires and Virtual Fracture Clinic (VFC). The post holder will work as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

In addition to managing the VFC patient pathways, the post holder will also be required to perform complex administrative functions and will be responsible for receiving patients and visitors attending the orthopaedic outpatient clinics, taking ownership of escalated administrative issues where appropriate.

The Orthopaedic Outpatient Administrator works in close partnership with medical, nursing and clinical admin team (CAT) staff to ensure the smooth running of the outpatients department. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Skills, Knowledge, Ability

Essential

Accurate data entry, typing and checking skills
Ability to communicate effectively with people of all levels

Desirable

Knowledge of healthcare administrative systems and processes

Experience

Essential

Experience of working with patients and providing information regarding their appointments or treatment

Desirable

Previous experience of health or social care setting
Experience working with members of the public

Education

Essential

GCSE or equivalent
IT skills, including email

Person Specification

Skills, Knowledge, Ability

Essential

Accurate data entry, typing and checking skills
Ability to communicate effectively with people of all levels

Desirable

Knowledge of healthcare administrative systems and processes

Experience

Essential

Experience of working with patients and providing information regarding their appointments or treatment

Desirable

Previous experience of health or social care setting
Experience working with members of the public

Education

Essential

GCSE or equivalent
IT skills, including email

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.