Job summary
Patient Pathway Co-ordinator
If you are looking for the next step in your career, the Radiology department can offer you a great environment that will enable you to develop your knowledge of patient pathways and diagnostic targets.
We require an enthusiastic, reliable and organised individual to join our team within Radiology who can offer commitment to meeting patients' expectations and diagnostic targets. We are a busy and challenging department with changing priorities; therefore well-developed communication and organisational skills are essential.
I.T. literacy is key as you will act as a super user for the Radiology Information System and Electronic Patient Record, and will be required to have a good working knowledge of all hospital systems. Familiarity of PC software packages e.g. Microsoft Word, Excel and Outlook is desirable.
The specific duties of the role are detailed in the job description for which internal departmental training will be provided.
Main duties of the job
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Radiology teams. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
About us
The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
To work with the Clinical Leads and Patient Pathway Teams to ensure scheduling capacity is sufficient for expected demand.
To direct, support and effectively lead the Patient Pathway Support Team.
To keep accurate records and produces waiting list reports contributing to demand & capacity reviews.
To manage the collection or compilation of waiting list data that may be required on an ad-hoc basis for audit purposes.
To collect appointment statistics from the Patient Pathway Support Team relating to unattended appointments etc., ensuring patterns are highlighted and addressed appropriately.
To recognise when patients are on cancer pathways and liaise with Cancer Services MDT Co-ordinators to ensure patients are scheduled appropriately and sensitively.
To validate data for DM01 submission to Care Commissioning Groups in conjunction with the Service Manager (Administrative).
To ensure scheduled lists and recovery bay bookings are managed appropriately in conjunction with Consultant Radiologists, Lead Radiographers, and Radiology Sister whilst undertaking appropriate pathway administrative functions for coding and income purposes.
Job description
Job responsibilities
To work with the Clinical Leads and Patient Pathway Teams to ensure scheduling capacity is sufficient for expected demand.
To direct, support and effectively lead the Patient Pathway Support Team.
To keep accurate records and produces waiting list reports contributing to demand & capacity reviews.
To manage the collection or compilation of waiting list data that may be required on an ad-hoc basis for audit purposes.
To collect appointment statistics from the Patient Pathway Support Team relating to unattended appointments etc., ensuring patterns are highlighted and addressed appropriately.
To recognise when patients are on cancer pathways and liaise with Cancer Services MDT Co-ordinators to ensure patients are scheduled appropriately and sensitively.
To validate data for DM01 submission to Care Commissioning Groups in conjunction with the Service Manager (Administrative).
To ensure scheduled lists and recovery bay bookings are managed appropriately in conjunction with Consultant Radiologists, Lead Radiographers, and Radiology Sister whilst undertaking appropriate pathway administrative functions for coding and income purposes.
Person Specification
Education/Qualification e.g. education, qualifications, Registration requirements.
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Experience of handling patient complaints
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
Desirable
- Experience of working with patients and providing information regarding their appointments or treatment team
- Experience of handling patient complaints
Person Specification
Education/Qualification e.g. education, qualifications, Registration requirements.
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Experience of handling patient complaints
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
Desirable
- Experience of working with patients and providing information regarding their appointments or treatment team
- Experience of handling patient complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
