Receptionist (Occupational Health Department)

Royal Berkshire NHS Foundation Trust

The closing date is 05 January 2025

Job summary

PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT REAPPLY

Band 3 Receptionist (Occupational Health Department)

The receptionist provides a full and efficient reception service to the Occupational Health Department supporting the day to day running of the department including the Occupational Health team, Staff physiotherapy service and Staff Psychological support service.

Managing all enquiries to the department both telephone and email.

Managing the department appointment diary including scheduling and/or cancellation of appointments as required.

Managing the immunisation report request process including payments where required.

Main duties of the job

Responsible for dealing with queries from clients, external contracts, staff and external agencies, answering queries where possible and ensuring that queries that need to be passed on are done so in an efficient manner.

Support the management of Occupational Health clinics including responsibility arranging a nurse and/or doctor appointment as necessary (including management referrals and pre employment health screens).

To assist Associated Director Occupational Health & Wellbeing and the Occupational Health staff in providing a well run Occupational Health Department.

To be able to use judgement to know who to refer urgent enquiries to within the department and ensure that they are made aware of them.

To carry out other clerical duties of a similar nature consistent with the responsibilities of the grade and needs of the service.

About us

The post holder will form part of the administration team which supports the day-to-day running of the Occupational Health department.

The Occupational Health team consists of teams of nurses and a Consultant Physician.

In addition both the Staff Physiotherapist service and the Staff Psychological support service are based in the building and form part of the wide Occupational Health & Wellbeing service.

The Occupational Health and Wellbeing teams work closely with each other and effective communication is key.

The department is part of the Workforce directorate within the Corporate division of the Trust.

Given our department function we interact with colleagues from all areas of the Trust.

Date posted

20 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6700579CORB3OH-C

Job locations

Occupational Health Department, Royal Berkshire Hospital

21 Craven Road

Reading

RG1 5LE

Job description

Job responsibilities

The key duties of this role involves providing an effective and efficient receptionist service for the Occupational Health and Wellbeing teams based in the Occupational Health building.

Please refer to the attached Job Description and Person Specification for full details of the role.

Job description

Job responsibilities

The key duties of this role involves providing an effective and efficient receptionist service for the Occupational Health and Wellbeing teams based in the Occupational Health building.

Please refer to the attached Job Description and Person Specification for full details of the role.

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths / NVQ level 3
Able to speak, write and type concisely and legibly in English
Accurate keyboard skills

Desirable

Knowledge of medical terminology
ICT qualification or equivalent

Experience

Essential

Previous receptionist experience
Experience of using computerised diary booking systems
Proficient in using MS Office - mainly Word, Excel and Outlook

Desirable

Previous office and/or NHS experience

Knowledge & Skills

Essential

Excellent communication skills both written and verbal
Able to work under own initiative, prioritise workload, meet deadlines and organise work accordingly
Understanding of how to maintain confidentiality privacy and dignity of users
Able to work under own initiative, prioritise workload, meet deadlines and organise work accordingly
Able to deal efficiently and sensitively with people in person and over the phone

Desirable

Ability to produce letters and reports using word
Ability to produce reports from excel spreadsheets

Person Specification

Qualifications

Essential

GCSE or equivalent in English and Maths / NVQ level 3
Able to speak, write and type concisely and legibly in English
Accurate keyboard skills

Desirable

Knowledge of medical terminology
ICT qualification or equivalent

Experience

Essential

Previous receptionist experience
Experience of using computerised diary booking systems
Proficient in using MS Office - mainly Word, Excel and Outlook

Desirable

Previous office and/or NHS experience

Knowledge & Skills

Essential

Excellent communication skills both written and verbal
Able to work under own initiative, prioritise workload, meet deadlines and organise work accordingly
Understanding of how to maintain confidentiality privacy and dignity of users
Able to work under own initiative, prioritise workload, meet deadlines and organise work accordingly
Able to deal efficiently and sensitively with people in person and over the phone

Desirable

Ability to produce letters and reports using word
Ability to produce reports from excel spreadsheets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.