Access To Health / Health Records Clerk

Royal Berkshire NHS Foundation Trust

The closing date is 12 January 2025

Job summary

PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT REAPPLY

Band 2 Access To Health / Health Records Clerk

The post holder assigned to the Access to Health or Health Records Clerk section of the department will be responsible for ensuring their daily allocation of requests are managed accordingly. This will include dealing with the public, legal services and other Hospitals.

In addition to their primary responsibilities in the Access to Health section, the post holder may also assume responsibility for the retrieval/scanning of records

You will be part of a team of Health Record Clerks and will be responsible for ensuring your daily allocation of record/Wallet requests, together with record/Wallet transfers and the return of spent records/Wallets to the Records Library is completed.

Main duties of the job

Receive requests via telephone, email and post and log all applications in line with Trust Administration polices.
Provide professional advice and assistance to requestors (patients; medico-legal, etc.) with due empathy and understanding.
Manage requests and enquiries from Patient Relations Team.
Ensure the validity of the request and accompanying ID is thoroughly assessed.
Coordinate and liaise with Radiology Department where applicable.
Retrieve all relevant patient records, in any form, and media pertaining to the request on any RBH used system, as well as, off-site storage and Library locations.
Copy all required information; present in a continuous format for relevant requestor (patient or otherwise).
Prepare and ensure right information is timeously sent to the correct consultant/area to gain necessary signed authorisation to allow the despatch of copied patient records.
Use the Trust Medical Transcription System to maintain patient Information security.
Invoice and monitor payment if/where applicable.

About us

Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

13 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6864732PCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

The primary role of the Access to Health Clerk requires the professional responsibility to ensuring all services are completed in a timely and accurate manner, meeting the requirements as set out in the Data Protection 1998 and General Data Protection Regulation (GDPR).

The Health Records Clerk is responsible for providing a high standard of records management services to the Royal Berkshire Hospital and satellite locations.

Working within the criteria of Trust Policy, the Health Records Clerk will provide primary records management services, ensuring that all requested Health Records are located, retrieved and delivered to the requestor (clinic ward or admin area) within the departmental service level agreement (SLA).

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

The Health Records Clerk is responsible for providing a high standard of records management services to the Royal Berkshire Hospital and satellite locations.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Qualifications

Essential

GCSE or equivalent level of experience in a role that demonstrates the required skills detailed in this Job description

Desirable

Records Management services within any sector

Experience

Essential

Administrative Experience
Customer Service
Demonstrate knowledge of Data Protection with regard to patient confidentiality

Desirable

Previous experience of filing systems
NHS Experience
Working in a target driven environment

Person Specification

Qualifications

Essential

GCSE or equivalent level of experience in a role that demonstrates the required skills detailed in this Job description

Desirable

Records Management services within any sector

Experience

Essential

Administrative Experience
Customer Service
Demonstrate knowledge of Data Protection with regard to patient confidentiality

Desirable

Previous experience of filing systems
NHS Experience
Working in a target driven environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.