Receptionist (CAT 2A Ophthalmology - Prince Charles Eye Unit, Windsor)

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Band 2 Receptionist (CAT 2A Ophthalmology - Prince Charles Eye Unit, Windsor)

PLEASE NOTE: This post is based at Prince Charles Eye Unit, King Edward VII Hospital, St Leonards Road, Windsor, SL4 3DP - and attracts a Fringe payment of 5% of gross basic salary.

The Prince Charles Eye Unit (part of the Royal Berkshire Hospital), Clinical Admin Team for Ophthalmology is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception team.Duties include welcoming patients in to the department, preparing patient files for clinic appointments, being the first point of call for patients attending Eye Casualty/Eye Clinic and Ward, arranging follow-up appointments for patients before they leave the department.

Cross-Site working may be required.

Main duties of the job

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging conditions.The Ophthalmology team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.Ophthalmology is a 7 day a week service, with clinics being held every day. The successful candidate will be required to work a shift pattern over 7 days, to ensure that appropriate cover is provided at all times.

About us

The Trust attained Good in its latest CQC Inspection Report and has the vision to be the Best Place to Work, Train and Learn.

Our CARE values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

09 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year (plus 5% Fringe £1,258) per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6853222PCG

Job locations

Prince Charles Eye Unit, King Edward VII Hospital

St Leonards Road

Windsor

SL4 3DP

Job description

Job responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education / Qualifications

Essential

GCSE (or equivalent) or above in English Language and Maths.
Knowledge of Microsoft packages.

Experience

Essential

Reception experience within a customer service setting.
Call centre experience.
Experience within an NHS administrative environment.

Person Specification

Education / Qualifications

Essential

GCSE (or equivalent) or above in English Language and Maths.
Knowledge of Microsoft packages.

Experience

Essential

Reception experience within a customer service setting.
Call centre experience.
Experience within an NHS administrative environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.