Patient Pathway Manager - Cat 9

Royal Berkshire NHS Foundation Trust

The closing date is 05 January 2025

Job summary

Patient Pathway Manager

Previous candidates no need to apply.

Please note, this position does not include visa sponsorship.

To support the Integrated Medicine B Directorate Management Team (Clinical Director, Matron, Directorate Manager, service manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.

The Manager will provide senior support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.

The Patient Pathway Manager has delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.

Main duties of the job

The post holder leads the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.

The Manager will oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Service manager / Directorate Manager.

About us

The town of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

09 December 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6666345NCG-3

Job locations

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Job description

Job responsibilities

Please see job description attached for the Patient Pathway Manager role which will provide further details of the main responsibilities .

Job description

Job responsibilities

Please see job description attached for the Patient Pathway Manager role which will provide further details of the main responsibilities .

Person Specification

Education/Qualification e.g. education, qualifications, Registration requirements.

Essential

Educated to degree or equivalent experience/qualification

Desirable

Management qualification or business qualification or equivalent experience

Previous Experience e.g. paid and unpaid relevant to the post.

Essential

Supervisory experience of administrative staff
Understanding of patient priorities and performance targets
Understanding of Primary Care, GP and community services

Desirable

Experience of implementing change
Experience of using full range of IT/Patient data systems

Skills, Knowledge, Abilities

Essential

Advanced use of EPR with the ability to interrogate the system
The ability to respond in a flexible manner to competing demands of the service, teams and individual workload
Sets high standards of communication and customer care for self and others

Desirable

Change management skills

Person Specification

Education/Qualification e.g. education, qualifications, Registration requirements.

Essential

Educated to degree or equivalent experience/qualification

Desirable

Management qualification or business qualification or equivalent experience

Previous Experience e.g. paid and unpaid relevant to the post.

Essential

Supervisory experience of administrative staff
Understanding of patient priorities and performance targets
Understanding of Primary Care, GP and community services

Desirable

Experience of implementing change
Experience of using full range of IT/Patient data systems

Skills, Knowledge, Abilities

Essential

Advanced use of EPR with the ability to interrogate the system
The ability to respond in a flexible manner to competing demands of the service, teams and individual workload
Sets high standards of communication and customer care for self and others

Desirable

Change management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.