Job summary
Band 4 Patient Pathway Coordinator
Note - Previous Applicants Please Do Not Apply
This is an exciting opportunity to join the Urgent Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a permanent role as a full -time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), who provides a first class, efficient, pro-active and patient focused admin service.
Main duties of the job
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Cardiac support team, as well as the CAT11 team which supports Cardiology, Respiratory and Stroke Medicine. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
About us
The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
The role will provide comprehensive administrative support to CAT11 together with the Cardiology, Respiratory & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.
This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.
For further information about this role, please contact Jose Munoz Villaplana on email: jose.munozvillaplana@royalberkshire.nhs.uk
Job description
Job responsibilities
The role will provide comprehensive administrative support to CAT11 together with the Cardiology, Respiratory & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.
This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.
For further information about this role, please contact Jose Munoz Villaplana on email: jose.munozvillaplana@royalberkshire.nhs.uk
Person Specification
Qualification
Essential
- Administration/Customer Care or acquired equivalent experience.
- GCSE or equivalent in English and Maths, grades A-C
Skills, Knowledge, Abilities
Essential
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a multi-disciplinary team.
- Customer Care experience.
- Experience of handling patient/customer queries
Desirable
- Experience of using digital dictation systems.
- Experience of using patient data systems.
- Experience of working in a healthcare setting
Previous Experience
Essential
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
- Experience of handling patient complaints.
Person Specification
Qualification
Essential
- Administration/Customer Care or acquired equivalent experience.
- GCSE or equivalent in English and Maths, grades A-C
Skills, Knowledge, Abilities
Essential
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a multi-disciplinary team.
- Customer Care experience.
- Experience of handling patient/customer queries
Desirable
- Experience of using digital dictation systems.
- Experience of using patient data systems.
- Experience of working in a healthcare setting
Previous Experience
Essential
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
- Experience of handling patient complaints.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
