Patient Pathway Coordinator for Neurology - Cat 10

Royal Berkshire NHS Foundation Trust

The closing date is 04 December 2024

Job summary

Patient Pathway Coordinator for Neurology - Cat 10

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the PPC team when required. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

The post holder will be directly responsible for providing a high level of admin support to individual clinicians focused on minimising their admin work load. The post holder will be expected to be proactive in adapting to the needs of the service and be responsive to issues arising. The post holder will be expected to be competent in decision making and be able to prioritise work load appropriately.

The post holder will be expected to complete all tasks set within a timely fashion and communicate effectively with the line manager identifying and issues. Varied tasks will include duties such as booking of clinics, processing clinicians correspondence, answering any enquiries from both staff and patients, and doing so in a professional manner up holding all the trust core values.

About us

The Royal Berkshire Hospital is based in Reading,within easy reach of the busy town Centre.

We are an ever-growing organization with lots of opportunity to grow and progress. We provide a broad spectrum of support for our staff and offer many facilities to encourage healthy lifestyles.

Specialist Medicine covers many areas but for the CAT 10 admin team the focus is on Neurology, Neuro rehab and Elderly Care, so we provide admin support for both inpatient and Outpatient activity.

Date posted

20 November 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6744170NCG

Job locations

Royal Berkshire Hospital

London Rd

Reading

RG1 5AN

Job description

Job responsibilities

For further details on the job role, please refer to the Job description & Person specification attached.

Job description

Job responsibilities

For further details on the job role, please refer to the Job description & Person specification attached.

Person Specification

Education / qualification

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent in English and Maths, grades A-C

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

Experience of using full range of IT systems and patient data systems
Experience of using Microsoft Office, including Word and Excel
Experience of scheduling outpatient appointments and/or admissions
Experience of working in a multi-disciplinary team
Experience of working in a healthcare setting
Customer Care experience
Experience of handling patient complaints

Desirable

Experience of working in the NHS
Experience of supervising staff
Experience of using digital dictation systems

Skills, Knowledge, Abilities

Essential

Accurate data entry, typing and checking skills
Ability to produce letters / reports using Word and Excel
Ability to plan, prioritise and delegate workload
Manage and interpret data correctly to inform decision making
Understanding of patient priorities and performance targets related to appointments and waiting times

Desirable

Conflict resolution skills
Appropriate assertiveness skills
Understanding of Primary Care, GP and community services
In depth understanding of medical terminology appropriate to specialism
Good knowledge of specialty specific patient pathways

Person Specification

Education / qualification

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent in English and Maths, grades A-C

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

Experience of using full range of IT systems and patient data systems
Experience of using Microsoft Office, including Word and Excel
Experience of scheduling outpatient appointments and/or admissions
Experience of working in a multi-disciplinary team
Experience of working in a healthcare setting
Customer Care experience
Experience of handling patient complaints

Desirable

Experience of working in the NHS
Experience of supervising staff
Experience of using digital dictation systems

Skills, Knowledge, Abilities

Essential

Accurate data entry, typing and checking skills
Ability to produce letters / reports using Word and Excel
Ability to plan, prioritise and delegate workload
Manage and interpret data correctly to inform decision making
Understanding of patient priorities and performance targets related to appointments and waiting times

Desirable

Conflict resolution skills
Appropriate assertiveness skills
Understanding of Primary Care, GP and community services
In depth understanding of medical terminology appropriate to specialism
Good knowledge of specialty specific patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.