Receptionist - Part time 15 h/w

Royal Berkshire NHS Foundation Trust

The closing date is 02 December 2024

Job summary

Receptionist - Outpatients Department Henley on Thames

An opportunity has arisen for a part time keen hardworking receptionist at Townlands Memorial Hospital.

The post holder will be responsible for delivering an effective and efficient support service to the Outpatients department, to assist in the provision of quality patient care. This will include welcoming patients and being the first point of contact for patients attending the hospital. The role will involve checking the patient in, booking appointments and answering the telephone. To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships supporting in the day to day running of Outpatients.

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions. You will be required to work individually and also within a team.

Main duties of the job

Greet patients when they arrive at the hosptial and direct to appropriate waiting area.

Check patients in on GPAS .

Deal with enquiries from patients, relatives, members of primary and secondary care team.

Maintaining good communication with other departments.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

18 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

193- 6635567NCG

Job locations

Townlands Memorial Hospital

York Road

Henley on Thames

RG4 6RQ

Job description

Job responsibilities

For further details on the job role, please refer to the Job description and person specification attached.

Job description

Job responsibilities

For further details on the job role, please refer to the Job description and person specification attached.

Person Specification

Edcuation, Qualification & Training

Essential

Excellent IT skills
Secondary School education

Desirable

English GCSE or equivalent

Experience

Essential

Ability to work to tight deadlines
Previous team work
Keeping Calm under pressure
Excellent Customer Care

Desirable

Previous GPAS/EPR experience
Experience of Medical Terminology

Professional Skills

Essential

Good telephone manner
Organisational skills

Desirable

Typing skills

Interpersonal skills

Essential

Excellent interpersonal and communication skills
Ability to use own initiative and make decisions
Work as part of a team
Ability to communicate with staff at all levels

Additional Requirements

Essential

A flexible attitude to working practices
Flexibility in working hours

Person Specification

Edcuation, Qualification & Training

Essential

Excellent IT skills
Secondary School education

Desirable

English GCSE or equivalent

Experience

Essential

Ability to work to tight deadlines
Previous team work
Keeping Calm under pressure
Excellent Customer Care

Desirable

Previous GPAS/EPR experience
Experience of Medical Terminology

Professional Skills

Essential

Good telephone manner
Organisational skills

Desirable

Typing skills

Interpersonal skills

Essential

Excellent interpersonal and communication skills
Ability to use own initiative and make decisions
Work as part of a team
Ability to communicate with staff at all levels

Additional Requirements

Essential

A flexible attitude to working practices
Flexibility in working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.