Patient Experience Team Personal Assistant/Administrator

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

To provide a comprehensive Personal Assistant/ Admin support service to the Patient Experience Team, ensuring the team receives the support needed to facilitate the smooth running of the Patient Experience Team.

The Patient Experience team plays a pivotal role in the reputation of the Trust, with numerous survey data received and analysed each week. The Personal Assistant role is of vital importance, as alongside the Patient Experience Facilitator, they will hold the principle responsibility for the safe collection of this data and the administration of the respective databases. They will be responsible for disseminating the data and themes to the wider organisation and supporting the subsequent actions to drive improved patient experience, using the 'You Said, We Did' concept.

The Patient Experience Personal Assistant will provide administrative and secretarial support to oversee the smooth running of the team's community engagement work, Patient Experience conferences, forums, training, networking events and health education programmes. They will also be integral to the running of our successful volunteer Patient Leadership programme, that is constantly evolving and creating new opportunities across the Trust.

Main duties of the job

Coordinate, monitor and assist with patient experience activities across the Trust.

Work with data to produce reports and graphs. Dissemination of results to the wider organisation.

To take minutes at meetings and provide actions logs.

Liaise with all staff involved in data collection, analysis, action planning and offer training regarding report writing on the database system.

Work closely with the Associate Chief Nurse, planning diary booking and organising meetings.

Maintain a robust administrative system.

To support all members of the team to help ensure the effective operation of the team.

To provide P/A support to cover in the absence of a colleague or in cases of peaks in workload.

To prepare agendas and to take and transcribe minutes of specified Trust committees.

Undertake volunteer interviews.

This job description is not exhaustive and will be subject to periodic review in association with the post-holder.

About us

The post is subject to the policies, practices, procedures and conditions of service determined by the Trust.

Mandatory Training will need to be completed on induction.

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6622465CORB3PAT

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

See full Job Description attachment and details of main duties above, as well as attached Person Specification. Please contact us for further information or with any questions.

Job description

Job responsibilities

See full Job Description attachment and details of main duties above, as well as attached Person Specification. Please contact us for further information or with any questions.

Person Specification

Education/Qualifications and Training

Essential

Good general education level or equivalent knowledge and skills gained through any combination or alternative study, employment or voluntary work

Desirable

Degree level education

Experience

Essential

In-depth experience of working as a personal assistant with a good knowledge of secretarial procedures and detailed IT systems

Desirable

Experience of working in a complex organisational environment, either in the NHS, elsewhere in the public sector or in a private or voluntary sector organisation

Person Specification

Education/Qualifications and Training

Essential

Good general education level or equivalent knowledge and skills gained through any combination or alternative study, employment or voluntary work

Desirable

Degree level education

Experience

Essential

In-depth experience of working as a personal assistant with a good knowledge of secretarial procedures and detailed IT systems

Desirable

Experience of working in a complex organisational environment, either in the NHS, elsewhere in the public sector or in a private or voluntary sector organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.