Senior Bereavement Officer

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Senior Bereavement Officer

An exciting opportunity has arisen to join our Bereavement Team.

We are looking for a dedicated individual with excellent communication skills and a genuine sense of empathy to provide a professional and coordinated bereavement service. In this role, you will support the relatives, carers, friends, and legal representatives of patients who have died at the Royal Berkshire NHS Foundation Trust.

The role involves comprehensive secretarial and administrative duties, diary & data management, minute taking and contact with a wide variety of people including the recently bereaved.

In addition the successful post holder will work collaboratively with the Medical Examiners Service to ensure paperwork is reviewed and completed in a timely manner.

Main duties of the job

You must be able to use your own initiative and have a keen attention to detail in all tasks.

Demonstrate proficiency in computer skills, with an intermediate understanding of Microsoft Office applications.
Bring previous administrative experience.
Excellent secretarial, organisational, data entry and keyboard skills.
Effectively manage tight deadlines, and adapt to changing and challenging situations while maintaining attention to detail.
Handle multiple tasks simultaneously, ensuring all are completed efficiently and accurately.
You will need to be enthusiastic, have good problem-solving skills, be creative and innovative in your approach, and work well under pressure.
Be empathetic, compassionate and have strong core values all while maintaining a professional balance.

About us

The Royal Berkshire NHS Foundation Trust is one of the largest District General Hospitals in the country. The hospital achieved Foundation Trust status on 1st June 2006. It was the first Foundation Trust in the South Central Strategic Health Authority. The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the east, and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is Reading's biggest employer.

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6731710NCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

For further details on the job role, please refer to the job description and person specification attached.

Job description

Job responsibilities

For further details on the job role, please refer to the job description and person specification attached.

Person Specification

Education

Essential

Very good level of computer literacy
GCSE level of education or equivalent
Training in bereavement support

Desirable

Minutes taking course/training evidence or experience
European Computer Driving Licence - ECDL

Experience

Essential

Demonstrable experience in an admin role with excellent knowledge of office procedures
Experience of working with bereaved families or working with people in sensitive and emotional situations
Demonstrable experience of training/mentoring staff

Desirable

Experience in conducting audits
Demonstrable experience of working in a healthcare setting

Skills and Abilities

Essential

Strong time management skills with a proven ability to meet deadlines
Understanding of data protection and confidentiality
Very good interpersonal and communication skills both written and oral
Ability to work both as part of a team and individually

Desirable

Knowledge of the Coroner & Justice Act 2009, including The Notification of Deaths Regulations 2019

Person Specification

Education

Essential

Very good level of computer literacy
GCSE level of education or equivalent
Training in bereavement support

Desirable

Minutes taking course/training evidence or experience
European Computer Driving Licence - ECDL

Experience

Essential

Demonstrable experience in an admin role with excellent knowledge of office procedures
Experience of working with bereaved families or working with people in sensitive and emotional situations
Demonstrable experience of training/mentoring staff

Desirable

Experience in conducting audits
Demonstrable experience of working in a healthcare setting

Skills and Abilities

Essential

Strong time management skills with a proven ability to meet deadlines
Understanding of data protection and confidentiality
Very good interpersonal and communication skills both written and oral
Ability to work both as part of a team and individually

Desirable

Knowledge of the Coroner & Justice Act 2009, including The Notification of Deaths Regulations 2019

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.