Deputy Patient Pathway Manager (CAT 2A Ophthalmology) - INTERNAL

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

PLEASE NOTE: INTERNAL APPLICANTS ONLY

Band 5 Deputy Patient Pathway Manager (CAT 2A PCEU Ophthalmology)

(Will involve cross-site working at Windsor and Reading)

The Deputy Patient Pathway Manager (DPPM) will provide support and expert knowledge to the team of Patient Pathway Coordinators (PPC), other members of the CAT and reception teams.

The DPPM has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.

The post holder assists with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.

The DPPM will assist with the overseeing of all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered.

The post holder will ensure that Standard Operating Procedures (SOP) are followed, to help ensure the achievement of all performance targets.

The DPPM will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the SM and/or DM.

Main duties of the job

To support the Service Manager and Directorate Senior Management Team (Clinical Lead, Matron, and Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.

To provide support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.

Delegated responsibilities for a range of operational activities (in the absence of the PPM), working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.

Assist with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.

To assist with overseeing all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered.

To ensure that standard operating procedures are followed, to help ensure the achievement of all performance targets.

In the absence of the Patient Pathway Manager, the Deputy Patient Pathway Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Manager.

About us

Reading and Windsor sit on the river Thames and are both served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading and Windsor are wonderful places to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our CARE values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

24 October 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6719634PCG-A

Job locations

Prince Charles Eye Unit, King Edward VII Hospital

St Leonards Road

Windsor and Reading

SL4 3DP

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the post.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the post.

Person Specification

Qualifications

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent in English and Maths, grades A-C

Desirable

Educated to degree or equivalent experience/qualification
Management qualification or business qualification or equivalent experience

Experience

Essential

Supervisory experience of administrative staff
Data quality management
Knowledge of CAT patient pathways

Desirable

Thorough knowledge of healthcare administrative systems and processes

Skills, Knowledge & Abilities

Essential

Advanced use of EPR with the ability to interrogate the system

Person Specification

Qualifications

Essential

Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent in English and Maths, grades A-C

Desirable

Educated to degree or equivalent experience/qualification
Management qualification or business qualification or equivalent experience

Experience

Essential

Supervisory experience of administrative staff
Data quality management
Knowledge of CAT patient pathways

Desirable

Thorough knowledge of healthcare administrative systems and processes

Skills, Knowledge & Abilities

Essential

Advanced use of EPR with the ability to interrogate the system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.