Discharge Coordinator

Royal Berkshire NHS Foundation Trust

The closing date is 30 October 2024

Job summary

Discharge Coordinator

The Discharge Coordinator is a key role in the Hospital Discharge Service; working in a patient facing, ward based role at the Royal Berkshire Hospital, discharge coordinators work under the direction of the Ward Manager and in conjunction with ward multi-disciplinary team (MDT), they assist with the planning and implementation of patient discharge; as well as aiding general flow of patients through the hospital.

Main duties of the job

o Driving effective and timely transfer of patients from Royal Berkshire hospital to the most appropriate setting to meet their needso Actively reducing the number of patients whose transfer is delayed from hospitalo Effectively communicating with patients and their carers to encourage their engagement in discharge planning, ensuring they are involved from admission to the wardo Facilitating the planning and implementation of the patient's discharge - with guidance from therapists as required,o Liaising with Doctors, Discharge Services, Social Services, CHC team, BHFT Community Teams and any other appropriate members of the multidisciplinary team to provide a proactive and continuous process of discharge planningo (In conjunction with the MDT) identifying and escalating concerns relating to discharge or factors that may cause a delayed transfer of care.

About us

We are one of the largest hospital foundation trusts in the country, and currently touch the lives of half a million patients in the west of Berkshire every year by providing high quality acute medical and surgical services for our local communities.

Our values:

Compassionate
Aspirational
Resourceful
Excellent

The town of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.

Date posted

16 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6678068NCG

Job locations

Royal Berkshire NHS Fundation Trust

London Road

READING

RG1 5AN

Job description

Job responsibilities

For further details on the job role, please refer to the Job description and Person Specification attached.

Job description

Job responsibilities

For further details on the job role, please refer to the Job description and Person Specification attached.

Person Specification

Education

Essential

Educated to Level 4, A level or NVQ equivalent or equivalent experience
GCSE or equivalent in English and Mathematics, grades A-C

Desirable

Discharge training
Educated to degree level

Experience

Essential

Proven experience of client / customer facing relations role
Experience of IT systems

Desirable

Discharge experience
Experience of working in an acute NHS setting

Information Processing, Collection & Analysis

Essential

Competent with software programmes including Microsoft Office- Word and Excel
Ability to formulate possible solutions to problems, and to identify the most appropriate one
Ability to analyse information and note trends/issues

Desirable

Experience of working with hospital databases.
Experience of audit

Skills

Essential

Good oral communication skills to establish and maintain relationships
Good written communication skills
Communication of unpleasant and/or upsetting information
Organisational skills to arrange meetings, negotiate attendances, allocate actions etc.
Organisational skills to arrange meetings, negotiate attendances, allocate actions etc.
Ability to focus on relevant issues and keep others focused also
Ability to time-manage and organise own workload

Desirable

Presentation skills

Person Specification

Education

Essential

Educated to Level 4, A level or NVQ equivalent or equivalent experience
GCSE or equivalent in English and Mathematics, grades A-C

Desirable

Discharge training
Educated to degree level

Experience

Essential

Proven experience of client / customer facing relations role
Experience of IT systems

Desirable

Discharge experience
Experience of working in an acute NHS setting

Information Processing, Collection & Analysis

Essential

Competent with software programmes including Microsoft Office- Word and Excel
Ability to formulate possible solutions to problems, and to identify the most appropriate one
Ability to analyse information and note trends/issues

Desirable

Experience of working with hospital databases.
Experience of audit

Skills

Essential

Good oral communication skills to establish and maintain relationships
Good written communication skills
Communication of unpleasant and/or upsetting information
Organisational skills to arrange meetings, negotiate attendances, allocate actions etc.
Organisational skills to arrange meetings, negotiate attendances, allocate actions etc.
Ability to focus on relevant issues and keep others focused also
Ability to time-manage and organise own workload

Desirable

Presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.