Job summary
Assistant Patient Pathway Coordinator - Part time 30h/w
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care within the Pain Management department. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Main duties of the job
Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs
Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
- Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.
- Complete clinic cancellation forms and process according to SOP
- Reschedule outpatient clinics as requested - to be done in line with waiting time targets.
- Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOPs.
About us
The Royal Berkshire NHS Foundation Trust is one of the largest District General Hospitals in the country. The hospital achieved Foundation Trust status on 1st June 2006.
The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the east, and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is Reading's biggest employer.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
Please see attached Job Description and Personal Specification for full details of this role.
If you would like to discuss this role further or to arrange a visit, please kindly contact Jill Bridges (as below).
Job description
Job responsibilities
Please see attached Job Description and Personal Specification for full details of this role.
If you would like to discuss this role further or to arrange a visit, please kindly contact Jill Bridges (as below).
Person Specification
Education/Qualification e.g. education, qualifications, Registration requirements.
Essential
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
Desirable
- Computer Literacy Course e.g. ECDL
Previous Experience e.g. paid and unpaid relevant to the post.
Essential
- Experience of using of IT systems and patient data systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
- Experience of handling patient complaints
Skills, Knowledge, Abilities
Essential
- Accurate data entry, typing and checking skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems
- Ability to plan, organise and accomplish a variety of concurrent assignments
- Ability to follow policies and procedures
- Manage and interpret data correctly to inform decision making
- Pays attention to detail
- Ability to initiate & co-ordinate change to own working practices
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of healthcare administrative systems and processes
Desirable
- Contributes to service improvement
- Makes a positive contribution to effective multi-disciplinary team working
- Knowledge of medical terminology appropriate to specialism
- Knowledge of speciality specific patient pathways
Aptitudes, Personal, Characteristics e.g. aptitude for figures, special demands of the post.
Essential
- Ability to work for long periods on computer
- Ability to maintain a professional approach at all times
Person Specification
Education/Qualification e.g. education, qualifications, Registration requirements.
Essential
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
Desirable
- Computer Literacy Course e.g. ECDL
Previous Experience e.g. paid and unpaid relevant to the post.
Essential
- Experience of using of IT systems and patient data systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
- Experience of handling patient complaints
Skills, Knowledge, Abilities
Essential
- Accurate data entry, typing and checking skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems
- Ability to plan, organise and accomplish a variety of concurrent assignments
- Ability to follow policies and procedures
- Manage and interpret data correctly to inform decision making
- Pays attention to detail
- Ability to initiate & co-ordinate change to own working practices
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of healthcare administrative systems and processes
Desirable
- Contributes to service improvement
- Makes a positive contribution to effective multi-disciplinary team working
- Knowledge of medical terminology appropriate to specialism
- Knowledge of speciality specific patient pathways
Aptitudes, Personal, Characteristics e.g. aptitude for figures, special demands of the post.
Essential
- Ability to work for long periods on computer
- Ability to maintain a professional approach at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
