Bereavement Rainbow Officer for Maternity

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

This is an exciting opportunity to work with our dedicated bereavement and rainbow team. (The rainbow team supports women and families in a subsequent pregnancy following pregnancy loss.) The team is a small and friendly who work tirelessly to provide the best care and support for families at a very vulnerable time.

It is a part time administration role to support the clinicians in the team

This will involve telephone and face to face communication with families in our care and working with the multidisciplinary team of consultants, midwives and support workers. One main aspect will be responsible for overseeing and updating the Pregnancy after Loss Pathways Excel database for Rainbow cohort of patients.

This role is 15 hours per week over 2-3 days

Main duties of the job

Ensure data input and timely booking & oversight of appointments in line with each Pregnancy after Loss pathway of care following referral and triage and through-out pathway of care.

Administrative support is provided including booking of all appointments and liaising with families in relation to their pregnancy after loss pathways of care.

To provide written, telephone and text communication with families to confirm planned and required appointments, liaising with families directly as required

To assist the team to ensure all administrative aspects of planned or required care is undertaken, communicated with families and updated on EPR and other necessary IT systems, liaising closely with the main maternity administration team as required

Ensure stationery and relevant resources are kept at an agreed level

Ensure photocopying, filing and shredding of documentation (as per Trust or local policy)

Filing of notes and associated documentation prior to the return of files to Maternity Records.

Compile and present in a written format statistics as required for audit and research purposes.

Assist with the preparation of notes and other documentation as required.

To acting as a point of contact for families, in addition to monitoring team emails and mobile telephones, responding directly or referring to relevant members of the team as appropriate

About us

The Royal Berkshire NHS Foundation Trust Maternity Unit recently received a CQC rating of good. The bereavement and rainbow team are well established teams with in the maternity unit who have been recognised for the incredible work they do. Recently by improving care pathways for women who have had a previous loss they have reduced stillbirth by 50%.

They are a driven team striving through research, audit and working with other organisations such as Tommy's to improve care and outcomes.

The person in this role will be welcomed and supported by the team. This role will provide job satisfaction in knowing that making a difference to families at such difficult times.

The role can be flexible hours, 15 hours during the day, Monday- Friday. Flexibility can be discussed at interview.

Date posted

18 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

193-6614513UCG

Job locations

Royal Berkshire NHS Foundation Trust

Maternity Unit, Craven Road

Reading

RG1 5AN

Job description

Job responsibilities

1. Demonstrate excellent & compassionate personal communication skills. Undertake direct patient contact in a non- clinical capacity with the ability to conduct sensitive conversations as required. Establish and maintain effective two-way communication channels with individuals and groups, to include but not limited to the other maternity teams and the mortuary team, funeral directors, support groups, other hospitals and the chaplaincy team.

2. Assisting with the completion of team specific documentation, including Rainbow care plan documents, funeral and post mortem paperwork, Health Visitor referrals and liaison with GPs and Community Midwives.

3. Supporting the team in implementing Trust wide and local projects affecting the Rainbow and Bereavement Service and participating in national events relating to the provision and development of Bereavement and Rainbow care across the UK.

The post holder must be aware of the sensitive nature of the information they will be required to communicate in their day-to-day work. The post holder will be expected to communicate these issues in an appropriate and timely manner and ensure confidentiality is maintained at all times.

Job description

Job responsibilities

The post holder must be aware of the sensitive nature of the information they will be required to communicate in their day-to-day work. The post holder will be expected to communicate these issues in an appropriate and timely manner and ensure confidentiality is maintained at all times.

Person Specification

Administration

Essential

GCSE Maths and English or equivalent
ECDL or equivalent
At least 12 months experience in administrative role
competent in use of Microsoft office
Experiencing of liaising with internal and external customers

Desirable

RSA II
Appointment booking and scheduling exp
Direct patient contact

compassion

Essential

An understanding of and ability to communicate with families during grief and trauma

Desirable

Experience dealing with confidential information

Person Specification

Administration

Essential

GCSE Maths and English or equivalent
ECDL or equivalent
At least 12 months experience in administrative role
competent in use of Microsoft office
Experiencing of liaising with internal and external customers

Desirable

RSA II
Appointment booking and scheduling exp
Direct patient contact

compassion

Essential

An understanding of and ability to communicate with families during grief and trauma

Desirable

Experience dealing with confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.