Royal Berkshire NHS Foundation Trust

Switchboard Operator (part-time 30 hrs p/w)

This job is now closed

Job summary

Band 2 Switchboard Operator

This is a part-time post for 30 hours per week.

Hours of work are between 07.30-22.30 including weekends (weekend enhancements applicable).

The post holder will be expected to provide a vital supporting role to all areas of the trust to assist in providing an efficient and effective 24 hour telephonist service.

The hospital switchboard handles a high volume of calls approximately 10,000 per day and operators will have contact with all types of external incoming calls and incoming calls at all levels.

It is a requirement to be professional at all times in order to deliver a quality service whilst under stress caused by dealing with high volume and often emotional calls.

Main duties of the job

Answering internal and external telephone calls to the trust switchboard in a polite ,sensitive and respectful manner using greetings and protocols that follow Trust Operational procedures.

To operate the IT based telephone switchboard consoles which control distribution of operator connected telephone calls to the Trust.

Programming bleeps correctly to ensure all group calls are entered as required to ensure the safety of the patients.

Flexibility will be required in relation to working patterns to ensure the aims of the role are met and provide sufficient operator service at all times.

About us

Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

12 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year (with weekend enhancements)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

193-6063033CORB2SWITCH

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

Of extreme importance in the role is the ability to remain calm when dealing with various types of Trust wide emergency calls.

Answering queries and directing members of the public and staff.

Understanding and assisting confused and emotional visitors to the trust in a sympathetic and calm manner.

Please refer to the attached Job Description and Person Specification for further details of the post.

Job description

Job responsibilities

Of extreme importance in the role is the ability to remain calm when dealing with various types of Trust wide emergency calls.

Answering queries and directing members of the public and staff.

Understanding and assisting confused and emotional visitors to the trust in a sympathetic and calm manner.

Please refer to the attached Job Description and Person Specification for further details of the post.

Person Specification

Education/ Qualifications Training

Essential

Good general education
Good command of English language

Experience

Essential

Dealing with people on a daily basis

Desirable

Proven ability to maintain confidentiality
Switchboard/Receptionist skills

Person Specification

Education/ Qualifications Training

Essential

Good general education
Good command of English language

Experience

Essential

Dealing with people on a daily basis

Desirable

Proven ability to maintain confidentiality
Switchboard/Receptionist skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)