Assistant Patient Pathway Coordinator-CAT 9 Diabetes (FT/Secondment)

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Assistant Patient Pathway Coordinator Diabetes and Endocrinology- Band 3 (Fixed term/ Secondment - 10 months)

An exciting opportunity has arisen for a motivated individual to join our Diabetes and Endocrinology Team to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decision.

Main duties of the job

To specialise in specific modality appointment bookings but have an overview and knowledge of all booking processes.

To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

19 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum.

Contract

Fixed term

Duration

10 months

Working pattern

Full-time

Reference number

193-6451187NCG

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5UZ

Job description

Job responsibilities

To be the point of contact for all administrative issues relating to patients pathway of care.

To work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust; Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description and Person Specification for further details.

Job description

Job responsibilities

To be the point of contact for all administrative issues relating to patients pathway of care.

To work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

Please refer to the attached Job Description and Person Specification for further details.

Person Specification

Qualifications

Essential

GCSE or equivalent
Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

Essential

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of working in healthcare setting

Person Specification

Qualifications

Essential

GCSE or equivalent
Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

Essential

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of working in healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.