Patient Pathway Coordinator: Virtual Hospital Services

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Patient Pathway Coordinator for Virtual Hospital Services

This is an exciting opportunity to be involved in the expansion of the RBFT's Virtual Hospital Services (VHS), which is at the forefront of the new specialty of 'Virtual Medicine'.

Virtual Hospital Services care for patients, who could benefit through admission alternatives or early supported discharge, with remote and hospital at home management, in a place they call home.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will oversee the day to day activities and flow of roles and responsibilities among the team.

Main duties of the job

The successful candidate will work directly alongside the Multi-Disciplinary Team (MDT), to safely and efficiently manage and care for acutely unwell patients remotely.

They will act as a point of contact to manage patient interactions and communications, and facilitate assessments, treatments and escalation to the appropriate member of the MDT.

You will be responsible for tracking patients across their journey and documenting referrals interactions and communication within the EPR.

Will be responsible for coordinating the distribution and delivery of pharmaceuticals, patient information and medical equipment via our logistic services.

Demonstrate high levels of compassion and be an ambassador for excellence in patient experience.

Undertake clinical audit, whilst managing patient level data through our EPR and database systems.

Support the Service Manager in the development and delivery of new pathways and practices. Deputising for them in their absence.

Provide mentorship and support to junior members of the team.

About us

The Royal Berkshire Hospital NHS Foundation Trust (RBFT) is one of the largest district general hospital foundation trusts in the country. With a turnover of over £375m, employing over 5,000 staff and delivering care from multiple sites, we provide acute medical and surgical services to a population of 500,000 patients in Berkshire West and specialist services to a wider population of 1 million across Berkshire and its borders.

Our values are a set of guiding principles to refer to when making decisions and interacting with people and they help us to work together to continuously improve the organisation and ourselves.

Compassionate: All our relationships are based on empathy, respect, integrity and dignity. In every interaction and communication, we treat colleagues, patients and their families with care and understanding.
Aspirational: We strive to continuously improve, to be the very best that we can be - as individuals and as an organisation.
Resourceful: We live within our means. We respond to the challenges of today and tomorrow in effective, efficient, innovative and optimistic ways.
Excellent: We commit to excellence in everything that we do - placing patient safety and quality at our heart. We learn from mistakes, we do what we say we are going to do and hold ourselves and colleagues to the highest standards.

Date posted

21 June 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum, pro rata for part time workers

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

193-6039779UCGB4-PPCv3

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

For further details on the job role, please refer to the Job description and person specification attached.

Job description

Job responsibilities

For further details on the job role, please refer to the Job description and person specification attached.

Person Specification

Education/ Qualifications

Essential

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
GSCE (or equivalent) in English Language

Desirable

Customer service qualification or course completion

Knowledge, Experience & Skills

Essential

Experience within the NHS administration environment
Ability to organise, prioritise workload and delegate
Use of patient and hospital databases

Desirable

Experience of managing people
Experience of mentoring
Experience of audit and data collection

Personal Qualities

Essential

Able to communicate clearly in English
Demonstrates initiative and enthusiasm in approach to work

Person Specification

Education/ Qualifications

Essential

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
GSCE (or equivalent) in English Language

Desirable

Customer service qualification or course completion

Knowledge, Experience & Skills

Essential

Experience within the NHS administration environment
Ability to organise, prioritise workload and delegate
Use of patient and hospital databases

Desirable

Experience of managing people
Experience of mentoring
Experience of audit and data collection

Personal Qualities

Essential

Able to communicate clearly in English
Demonstrates initiative and enthusiasm in approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.