Pulmonary Rehabilitation Administrator - Respiratory
Royal Berkshire NHS Foundation Trust
The closing date is 07 July 2024
Job summary
Pulmonary Rehabilitation Administrator - Respiratory - Fixed Term/Part time
The post holder will be the point of contact for all administrative issues relating to Pulmonary Rehabilitation. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the administration of the Pulmonary Rehabilitation programme from referral to discharge, ensuring the entire journey is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Main duties of the job
Outpatient Pathway
Pathway Tracking
General Administrative
Communications/Customer service
Health Records - Security & Management
Education and Training/Self-Development
About us
The job holder will display the agreed behaviours of theDirectorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility andthe following key characteristics.
Job description
Job responsibilities
For further information on the Job role, please refer to the Job description and person specification attached.
Job description
Job responsibilities
For further information on the Job role, please refer to the Job description and person specification attached.
Person Specification
Skills, Knowledge, Ability
Essential
- Accurate data entry, typing and checking skills.
- Ability to communicate effectively with people of all levels.
- Able to deal with people who have difficulty communicating.
- Good communication skills.
Desirable
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of healthcare administrative systems and processes
Previous experience
Essential
- Experience of using IT systems
- Experience of scheduling outpatient appointments.
- Experience of working with patients and providing information regarding their appointments or treatment.
Desirable
- Previous experience of health or social care setting
- Experience working with members of the public.
- Some understanding of hospital working.
Education
Essential
- GCSE or equivalent.
- IT skills, including email.
Desirable
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
Physical requirements
Essential
- Able to sustain moderate to high level physical effort throughout the working day.
- Able to cope with a busy working environment.
- Have a flexible approach to working and able to undertake evening, weekend and public holiday duty commitments as required
Person Specification
Skills, Knowledge, Ability
Essential
- Accurate data entry, typing and checking skills.
- Ability to communicate effectively with people of all levels.
- Able to deal with people who have difficulty communicating.
- Good communication skills.
Desirable
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of healthcare administrative systems and processes
Previous experience
Essential
- Experience of using IT systems
- Experience of scheduling outpatient appointments.
- Experience of working with patients and providing information regarding their appointments or treatment.
Desirable
- Previous experience of health or social care setting
- Experience working with members of the public.
- Some understanding of hospital working.
Education
Essential
- GCSE or equivalent.
- IT skills, including email.
Desirable
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
Physical requirements
Essential
- Able to sustain moderate to high level physical effort throughout the working day.
- Able to cope with a busy working environment.
- Have a flexible approach to working and able to undertake evening, weekend and public holiday duty commitments as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
