Job responsibilities
Pathway Tracking
1. To be the first point of contact in the receipt and acknowledgement of referrals into the Heart Function pathway and supporting timely management of booking appointments in liaison with key team members.
2. Track all new and follow up patients in the Heart Function Service to provide assurance that appointments are received and attended within clinically led timelines.
3. Liaise with patient through telephone using webex and Envoy text message for the purposes of patient feedback.
4. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, and that the results are available for consultations. This will include those that are carried out by Primary Care or the Community Team. A standard operating system will support the job holder in recognising patients that require urgent flagging to clinicians for point of care testing.
5. The MDT Co-ordinator will be required to communicate complex information/situations within patient pathways to a wide range of health professionals and use own initiative to seek professional advice as needed and autonomously act upon that information. This will include the ability to negotiate with a range of stakeholders in, and outside, RBFT.
6. Escalate any predicted or actual clinic capacity problems to their Manager to ensure patient care is not postponed and does not compromise clinical decisions or quality assurance standards.
7. Liaise regularly with the Community and Acute Cardiac Nursing teams to provide data on the outcome of first referrals and future treatment plans.
8. To have the ability to anticipate what the next step may be in a patients pathway and have responsibility for implementing proactive steps with the support and guidance of appropriate service managers.
9. Liaise with RBFT and BHFT Heart function teams to confirm any Heart Function patients that are discharged from the RBFT Heart Failure Service are referred to Community Care and Primary Care; ensure patients are notified of this outcome.
10. The job-holder will use specialist knowledge of the patient pathway to proactively determine timelines, and use high levels of communication to expedite appointments/procedures as necessary and to resolve issues, which could lead to target failures.
11. If appropriate, develop any ideas that support the improvement of the patient pathway with the support of community clinicians and the wider MDT team.
General Administrative
12. Use Trusts IT systems, including databases to ensure relevant and accurate information is recorded.
13. To assist with Investigation into common reasons for patient DNAs, communicating the results to the stakeholders and work toward solution finding
14. To be responsible for the organisation of formal integrated meetings. Responsibilities to include preparation of agenda, transcripts of minutes and subsequent collation and distribution to staff.
15. Attend meetings for service development initiatives as required.
16. To be responsible for the organisation of formal meetings e.g. Multi-Disciplinary Team meetings, including the preparation of agendas, transcription of minutes and subsequent collation and distribution to staff.
17. Provide cross cover within specialty/admin team.
18. To be able to contribute to speciality improvements and efficient processes.
19. To carry out duties consistent with the post as required by the Manager.
20. The post holder must at all times respect patient confidentiality and in particular the confidentiality of electronically stored personal data in line with the requirements of the Data Protection Act.
Communications/Customer service
21. Demonstrate exceptional levels of customer care and be an ambassador for patient care within the Trust.
22. To be the friendly, sensitive and accessible focus for patient and carer communication, ensuring that all patients have the opportunity to agree their appointment and admission dates.
23. Act as a communication hub for the clinical teams, GPs, patients and their relatives, as well as internal and external organisations.
24. Ensure that all information distributed to patients regarding their referral and patient feedback is accurate and up-to-date.
Health Records Security & Management
25. All Health Records are processed in accordance with RBFT/BHFT guidelines and meet Information Governance standards.
26. Provide full support to other members of staff in locating Health Records.
Education and Training/Self-Development
27. Identify own training and development needs and undertake appropriate training/education as required.
28. Participate in an individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed.
29. To attend all statutory and mandatory training as and when required to do so.
30. Act responsibly in respect of colleagues health, safety and welfare following safe work practices and complying with the Trusts Health and Safety Policies.
31. The incumbent is expected to develop their skills through the toolkit and role trajectory set out in NHS England guidance: https://www.england.nhs.uk/personalisedcare/workforce-and-training/care-co-ordinators/
This job description should be regarded as a guide to the planned duties and responsibilities of the post. The description is not exhaustive and will be subject to periodic review in association with the post holder.
