Assistant Patient Pathway Coordinator (CAT 7 Paediatrics)

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Assistant Patient Pathway Coordinator (CAT 7 Paediatrics) - F/T 12 months

Previous candidates no need to apply.

Assistant Patient Pathway Coordinator for the CAT 7 Community Paediatric admin team at the Dingley Child Development Centre, at the University of Reading Site

Full time hours

4 days at 08:00-16:00 and 1 day on late shift 09:00-17:00

The job description should be regarded as a guide to the planned duties and responsibilities of the post. The description is not exhaustive and will be subject to periodic review in association with the post holder.

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

15 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

193-6060153UCG-2

Job locations

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

Job description

Job responsibilities

For further the details on the job role, please refer to the Job Description and Person specification attached.

Job description

Job responsibilities

For further the details on the job role, please refer to the Job Description and Person specification attached.

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
GCSE or equivalent

Knowledge and experience

Essential

Computer Literacy Course e.g. ECDL with accurate data entry, typing and checking skills
Experience of using of IT systems and patient data systems
Ability to communicate effectively with people at all levels

Desirable

Experience of scheduling outpatient appointments and/or admissions or experience of working with patients and providing information regarding their appointments or treatment team

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
GCSE or equivalent

Knowledge and experience

Essential

Computer Literacy Course e.g. ECDL with accurate data entry, typing and checking skills
Experience of using of IT systems and patient data systems
Ability to communicate effectively with people at all levels

Desirable

Experience of scheduling outpatient appointments and/or admissions or experience of working with patients and providing information regarding their appointments or treatment team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.