Assistant Patient Pathway Coordinator (CAT 1)

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Band 3 Assistant Patient Pathway Coordinator (CAT 1 - ENT, Maxillofacial and Plastic Surgery)

Shift Patterns: Full Time 37.5 hours per week; working 08:00 am - 17:00 pm Monday to Friday

The Clinical Administration Team (CAT 1) is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. You will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

This role is based at both Townlands Hospital, Henley-on-Thames and the Royal Berkshire Hospital, Reading.

Main duties of the job

You will be responsible for helping provide a smooth transition for patients as they move through their treatment pathway.

Duties will include completing key administrative tasks which are vital to enable the department to function safely and to a high standard.

You need to be flexible and willing to learn new skills. You should be educated to GCSE level or equivalent in Mathematics and English, with good evidence of computer literacy.

You will also have very good communication skills and be able to work with minimal supervision.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

04 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-6173503PCG

Job locations

Royal Berkshire Hospital

London Road

Reading and Henley-on-Thames

RG1 5AN

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the post.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the post.

Person Specification

Education/Qualification

Essential

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Desirable

Computer Literacy Course e.g. ECDL

Previous Experience

Essential

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling patient complaints

Person Specification

Education/Qualification

Essential

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
GCSE or equivalent

Desirable

Computer Literacy Course e.g. ECDL

Previous Experience

Essential

Experience of using of IT systems and patient data systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling patient complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.