Patient Experience Liaison Nurse (Community Outreach)

Royal Berkshire NHS Foundation Trust

Information:

This job is now closed

Job summary

We have a range of exciting opportunities for fixed term roles until March 2025 for Patient Experience Liaison Nurses (Community Outreach). These roles will help deliver our Community Wellness Outreach Programme which provides NHS health checks in the community and is seen as a key mechanism to begin to tackle health inequalities. These roles will be part of our Meet PEET (Patient Experience Engagement Team) initiative. The Outreach Programme is an expansion of the innovative work the Meet PEET team has already been doing and is well established in several community groups. The new programme is a joint partnership between the BOB Integrated Care Board, Reading Borough Council, local Voluntary Sector organisations and the Royal Berkshire NHS Foundation Trust's Meet PEET.

The role requires you to spend the majority of your time in the local community, delivering health checks to seldom heard but important community groups. It involves providing health education, advice and referrals.

We are looking for a number of people with various contract hours, and secondment, as well as new post, options available, to meet the requirements of the flexible programme of events we are building.

We are particularly looking for nurses passionate about addressing health inequalities and ideally with specialist knowledge and skills to bring to our talented team of nurses.

Main duties of the job

The post holder will:

- Deliver NHS health checks in the community in areas where health inequalities are greatest. Including providing specialist advice and referrals where required.

- Be part of a multi-discipinary and holistic team offering support to individuals, including social prescribers, voluntary organisations, housing, finance professoinals etc. You will sometimes need to respond to challenging individual cases.

- Work in collaboration with community partners, establishing strong working relations, and building trust in the community.

- Represent the Meet PEET initiative and Trust at events to promote the programme and provide updates and reports as needed on progress.

Key experience, skills, knowledge and attributes we are looking for:

- Registered nursewith significant experience of working with people of all ages, from diverse backgrounds, cultures and level of education.

- Recent clinical experience at grade 6/7 including making autonomous clinical decision making.

- Excellent person and communication skills, as well as motivated, enthusiastic and resourceful. You need to be able to adapt to different settings and working environments as you will be based in community settings which may not have some of the basic requirements you would expect in clinical settings.

About us

These posts will be part of the Patient Experience Engagement Team which sits within the wider Patient Experience Department. This is a broad department focusing on a range of patient experience issues for the benefits of patients and staff. The team is part of the Chief Nursing Officer's Corporate Directorate.

We are an inclusive and supportive team who are all passionate about addressing health inequalities. We support each other to deliver to our best when out in the community.

Nurses will always be part of a team of at least 2 nurses when out at community settings.

Date posted

31 January 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum pro rata

Contract

Fixed term

Duration

17 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

193-5695951CORB7PAT-a

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN


Job description

Job responsibilities

The main responsibilities of these posts are to:

- Deliver NHS health checks in the community in areas where health inequalities are greatest. Including providing specialist advice and referrals where required. The checks will have a particular focus on Cardiovascular Disease but also encompass wider health concerns. You will be part of a holistic team offering support to individuals. You will sometimes need to respond to challenging individual cases.

- Work across organisational and external agency boundaries to address the equality agenda in collaboration with our partners, establishing strong working relations, and building trust in the community.

- Work in collaboration with system partners for example primary care and the voluntary sector to support individuals who raise health concerns or flag in checks as needing additional support.

- Coordinate health check activities, ensuring appropriate kit is available at each session and any disposable items are ordered and restocked.

- Support and train other members of the team and volunteers attending the events.

- Represent the Meet PEET initiative and Trust at events to promote the programme widely and identify further locations and community groups to engage with.

- Provide updates and reports as needed on the progress of the programme.

- Use data and consultation with patients to ensure services are responsive to patient needs.

- Represent and participate in patient experience forums and initiatives to improve patient experience.

- Support health promotion events, for example as part of our youth engagement programme.

- Actively promote diversity, both in the delivery of services and the management and development of staff. Identify and address discrimination and oppression.

- Identify sources of funding to enable system wide patient experience and health promotion projects within the trust and local community.

- Maintain visibility and a high profile in the community, acting as a role model for good practice.

- Practice in accordance with professional, ethical and legal codes of Nursing and Midwifery Council, and Trust protocols and guidelines.

- Develop own skills, taking responsibility for continuing professional development and performance, maintaining own portfolio in accordance with post registration requirements.

Job description

Job responsibilities

The main responsibilities of these posts are to:

- Deliver NHS health checks in the community in areas where health inequalities are greatest. Including providing specialist advice and referrals where required. The checks will have a particular focus on Cardiovascular Disease but also encompass wider health concerns. You will be part of a holistic team offering support to individuals. You will sometimes need to respond to challenging individual cases.

- Work across organisational and external agency boundaries to address the equality agenda in collaboration with our partners, establishing strong working relations, and building trust in the community.

- Work in collaboration with system partners for example primary care and the voluntary sector to support individuals who raise health concerns or flag in checks as needing additional support.

- Coordinate health check activities, ensuring appropriate kit is available at each session and any disposable items are ordered and restocked.

- Support and train other members of the team and volunteers attending the events.

- Represent the Meet PEET initiative and Trust at events to promote the programme widely and identify further locations and community groups to engage with.

- Provide updates and reports as needed on the progress of the programme.

- Use data and consultation with patients to ensure services are responsive to patient needs.

- Represent and participate in patient experience forums and initiatives to improve patient experience.

- Support health promotion events, for example as part of our youth engagement programme.

- Actively promote diversity, both in the delivery of services and the management and development of staff. Identify and address discrimination and oppression.

- Identify sources of funding to enable system wide patient experience and health promotion projects within the trust and local community.

- Maintain visibility and a high profile in the community, acting as a role model for good practice.

- Practice in accordance with professional, ethical and legal codes of Nursing and Midwifery Council, and Trust protocols and guidelines.

- Develop own skills, taking responsibility for continuing professional development and performance, maintaining own portfolio in accordance with post registration requirements.

Person Specification

Education, qualifications and training

Essential

  • Registered nurse

Desirable

  • Post graduate degree or specialist qualification or significant experience in a clinical specialty

Experience

Essential

  • 5 years post qualification experience including recent clinical experience at grade 6/7
  • Experience making autonomous clinical decisions

Desirable

  • Specialist clinical experience ideally in CVD

Skills, knowledge and abilities

Essential

  • Excellent personal and communication skills
  • Excellent organisational skills

Desirable

  • Knowledge of health inequalities agenda and / or ability to work with a diverse range of people
Person Specification

Education, qualifications and training

Essential

  • Registered nurse

Desirable

  • Post graduate degree or specialist qualification or significant experience in a clinical specialty

Experience

Essential

  • 5 years post qualification experience including recent clinical experience at grade 6/7
  • Experience making autonomous clinical decisions

Desirable

  • Specialist clinical experience ideally in CVD

Skills, knowledge and abilities

Essential

  • Excellent personal and communication skills
  • Excellent organisational skills

Desirable

  • Knowledge of health inequalities agenda and / or ability to work with a diverse range of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN


Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN


Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Patient Experience Programme Manager

Kirsten Rogers

kirsten.rogers@royalberkshire.nhs.uk

07990578401

Date posted

31 January 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum pro rata

Contract

Fixed term

Duration

17 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

193-5695951CORB7PAT-a

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN


Supporting documents

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