Royal Berkshire NHS Foundation Trust

Assistant Patient Pathway Coordinator

This job is now closed

Job summary

This is a fantastic opportunity for an enthusiastic and motivated person to join as Assistant Patient Pathway Coordinator for CAT6 who will be joining a friendly and hardworking team. You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

You will be responsible for helping provide a smooth transition for patients as they move through their treatment and outpatient appointments.

Duties will include completing key administrative tasks which are vital to enable the department to function safely and to a high standard. Reception tasks are included within this role.

You need to be flexible and willing to learn new skills. You should be educated to GCSE level or equivalent in Mathematics and English, with good evidence of computer literacy.

You will also have very good communication skills and be able to work with minimal supervision.

Previous NHS experience is not required, as full training will be given.

CAT 6 is a large administrative team working for both Obstetrics and Gynaecology. Our aim is to support our Clinical Teams to provide the best possible service to our stakeholders following the CARE values at all times.

About us

The Trust provides services over five hospital sites and delivers services over a wide range of specialities. We are one of the country's largest general hospital foundation trusts - serving a population of more than 500,000 people - and the primary provider of acute and specialist care services for West Berkshire. Our reputation for delivering high quality, well-led services in a hospital is rated as "GOOD" by the CQC.

Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

13 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-5884890UCGB3-APPC

Job locations

Royal Berkshire Hosptial

Craven Road

Reading

RG1 5AN

Job description

Job responsibilities

Working as part of a team of 22 administrators . Dealing with all enquiries and referrals that come through our service from all channels. Reception tasks are included within the role. Use of all of the Trust's IT systems and our Netcall Phone system. Work with our outpatient and inpatient services including liaison with off-site services and community services.

Please see the Job Description, person specification and working conditions for full details and requirements.

Job description

Job responsibilities

Please see the Job Description, person specification and working conditions for full details and requirements.

Person Specification

Education/Qualification e.g. education, qualifications, Registration requirements.

Essential

GCSE or equivalent in Math and English
Good evidence of Computer Literacy

Desirable

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience

Previous Experience e.g. paid and unpaid relevant to the post.

Essential

Experience of using of IT systems and patient data systems
Evidence of good communicate skills with people at all levels

Desirable

Experience of working with patients and providing information regarding their appointments or treatment team

Skills, Knowledge, Abilities

Essential

Accurate data entry, typing and checking skills
Evidence of good communicate skill with people at all levels

Desirable

Knowledge of healthcare administrative systems and processes

Person Specification

Education/Qualification e.g. education, qualifications, Registration requirements.

Essential

GCSE or equivalent in Math and English
Good evidence of Computer Literacy

Desirable

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience

Previous Experience e.g. paid and unpaid relevant to the post.

Essential

Experience of using of IT systems and patient data systems
Evidence of good communicate skills with people at all levels

Desirable

Experience of working with patients and providing information regarding their appointments or treatment team

Skills, Knowledge, Abilities

Essential

Accurate data entry, typing and checking skills
Evidence of good communicate skill with people at all levels

Desirable

Knowledge of healthcare administrative systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hosptial

Craven Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hosptial

Craven Road

Reading

RG1 5AN

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)